Rui Rodrigues

Experience

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  Solmirco, S.A.

  Oct 1998 - Nov 2005

  Accountant
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  TV Cabo

  Mar 2007 - Aug 2008

  IT Support Analyst
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  Novabase

  Sept 2009 - Jul 2012

  Microsoft System Administrator

  System Center Operations Manager (SCOM 2012)System Center Configuration Manager (SCCM 2012)- Installation of Config Manager Roles|Servers - Agents / Clients- Configuration of Servers and Clients Security Roles- Patch Management (Security and Machine Compliance)- Implementation of Patch Management Process- Application / Server Compliance- Infrastructure Management- Troubleshooting with Microsoft PFE (in the closed structure areas)- Troubleshooting- SQL Reports Show less

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  Rumos

  Aug 2011 - Dec 2013

  Field Engineer in ME
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  Rumos

  Mar 2014 - Oct 2016

  Service Delivery ManagerDefinition and Implementation of Service Levels (SLA).Service Quality and Productivity Processes implementationManagement of IT Programmes for Operational efficiency and scalabilityTeam Management in Infrastructure, Application Management and Software Engineering ( VMware ; Microsoft ; Unix ; Oracle ; SQL ; Cloud and others)Operations Service and Reporting Dashboards implementation ( KPI monitoring ; SLA Monitoring )Consulting and Business Development.Management of Suppliers and Partners Reporting to Customer Management Identifying Business Opportunities, preparation of technical and financial proposals.Process Management ( Definition and Implementation, ITIL )Design of Service Improvement Plans Show less

  • Service Delivery Manager at NOS Portugal

    Dec 2014 - Oct 2016

  • Field Engineer / System Engineer at Ericsson in ZON OPTIMUS

    Mar 2014 - Dec 2014
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  Altran

  Oct 2016 - Sept 2019

  Service Delivery Manager at NOS Portugal

  Service Delivery ManagerDefinition and Implementation of Service Levels (SLA).Service Quality and Productivity Processes implementationManagement of IT Programmes for Operational efficiency and scalabilityTeam Management in Infrastructure, Application Management and Software Engineering ( VMware ; Microsoft ; Unix ; Oracle ; SQL ; Cloud and others)Operations Service and Reporting Dashboards implementation ( KPI monitoring ; SLA Monitoring )Consulting and Business Development.Management of Suppliers and Partners Reporting to Customer Management Identifying Business Opportunities, preparation of technical and financial proposals.Process Management ( Definition and Implementation, ITIL )Design of Service Improvement Plans Show less

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  Noesis

  Oct 2019 - now

  Service Delivery Manager at NOS Portugal

  Service Delivery ManagerDefinition and Implementation of Service Levels (SLA).Service Quality and Productivity Processes implementationManagement of IT Programmes for Operational efficiency and scalabilityTeam Management in Infrastructure, Application Management and Software Engineering ( VMware ; Microsoft ; Unix ; Oracle ; SQL ; Cloud and others)Operations Service and Reporting Dashboards implementation ( KPI monitoring ; SLA Monitoring )Consulting and Business Development.Management of Suppliers and Partners Reporting to Customer Management Identifying Business Opportunities, preparation of technical and financial proposals.Process Management ( Definition and Implementation, ITIL )Design of Service Improvement Plans Show less