Nicole Budd

Experience

• 

  Supré

  Nov 2011 - Jan 2012

  Assistant Manager (Temporary)
• 

  Crokers Fuel and Oils

  May 2012 - Feb 2013

  Console Operator
• 

  Super Retail Group

  Nov 2013 - Aug 2018

  Customer Service

  Customer Service: POS System (registers), assisting customer with phone/in-store enquiries, paint mixing, product demonstrations and recommendation.Administration: banking, balancing of tills, end of day reports, invoice/order processing, filing and various other tasks as prescribed by management.Stock Management: stocktake processes, stock fill, write-off of damaged stock, merchandising of new/promotional items.

• 

  JOHN GRIBBIN REALTY PTY LTD

  Jan 2015 - Jul 2015

  Property Manager
• 

  Tony Ireland Townsville

  Jul 2015 - Jan 2016

  Service Advisor

  • Maintaining an exceptional standard of customer service• Answering customer enquiries from both walk in customers and telephone enquiries• Arranging suitable appointment times for customers vehicles to be serviced• Customer follow-up regarding missed appointments, recall reminders and parts• Providing professional customer advice and selling service, parts and accessories• Creating customer satisfaction with explanation of invoices and proper handover of the vehicle• Completion of necessary paperwork• Use of ERA computer program. Show less

• 

  ADiT Engineering

  Jul 2016 - Apr 2017

  L-MUVA Coordinator

  • Collect, audit and report on L-MUVA production status• Monitor orders and delivery status of L-MUVA components, monitor build progress, ensure information of orders are recorded correctly and provide workshop updates to supervisor• Progressively develop and create necessary documents to monitor the progress of machines• Facilitate meetings with clients and suppliers on behalf of Management• Prepare marketing material for sales staff and manage social media posts• Maintain filing and record keeping systems• Develop procedure manual of roles and duties• Completion of necessary paperwork Show less

• 

  Artcraft Pty Ltd

  Apr 2017 - Aug 2018

  Customer Service and Sales Officer

  Customer Service: preparation and follow-up of quotes, processing customer orders, providing product information to customers, advising customer of relevant standards and specifications.Communication & Scheduling: liaising with all involved departments to ensure accurate and timely production/dispatch of customer orders.Invoicing & Dispatch: arranging for customers to collect orders, booking freight, and completing final invoicing/payment processing.

• 

  Crokers Truck Centre

  Sept 2018 - May 2021

  Marketing Coordinator

  Marketing: creating and marketing rotational part/service specials, sponsorship/event requests, social media marketing, management of website, general and targeted EDM creation and distribution, merchandise management, update of visual merchandising/showroom/dealership displays.Event/Travel Management: staff lunches and training, dealer events, staff and customer travel arrangements.Human Resources: advertisement of vacant positions and onboarding training/induction, update and creation of internal documentation, performance review allocation.Skytrust Management: of employee files, vehicle and equipment records, audit reports, incident reports.Customer Service: customer follow-up after purchase of new vehicle, attend truck deliveries, discuss social media/website permissions as well as organising fulfilment of first service requirements maintain customer management system. Show less

• 

  Proximity Motorsport

  May 2021 - Jun 2024

  Office Manager

  Marketing: social media marketing, merchandise/product display, event management and travel planning, eBay listings, develop and distribute internal and external communications.Administration: answering phone calls, taking customer bookings, filling in relevant documentation, processing purchase orders, general office administration tasks including filing, mail runs and banking, follow-up calls to customers and generalised quoting.Human Resources: advertisement of vacant positions and onboarding training/induction, update and creation of internal documentation, payroll, liaising with new starters to coordinate commencement requirements, managing HR Administration and reporting.Accounts Payable/Receivable: responsible for the end-to-end accounts receivable/payable process, timely and accurate processing of invoices, account reconciliations, financial management and analysis, End of Month procedures including various reporting tasks. Show less

• 

  Crokers Fuel & Oils Pty Ltd

  Jun 2024 - now

  Administration Officer (Finance)