Todorcho Kasovski

Experience

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  Jumena LTD

  Oct 2005 - Mar 2008

  Customer Support

  -Video surveillance systems –Installation and customer support,- Point Of Sale (Mistral, Microinvest) systems installation and maintenace,-Assembling of Personal Computers, maintenance, troubleshooting and maintenance of any office and computer equipment,- Warehouse Software installing and maintenance, Electronic cash register, Computing Scale, LAN etc.

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  Mobiltel

  Apr 2008 - Nov 2013

  - Implementation, technical support of IN and CAMEL services,- Configuration and O&M for NSN IN Charge@Once Premium, OnlineCharging Server NSN Charge@Once Unified 3.x.,- Configuration and O&M of services based on Amdocs jNetX NGIN platform using Kapsch NGIN framework- Development of test plans execution of acceptance, functional, non- functional and tariff configuration tests,- Root cause analysis and resolution on detection of hardware and software issues,- Third level customer support and problem solving,- Experiences in Prepaid billing, GSM signalling and core network, SS7 interface, MSC/VLR operation, TCP/IP, ITIL, CAP, MAP,INAP,ISUP,RAID,SSH, Ro+,SFTP,SMTP, XML, Cisco, RHEL, Show less -Troubleshooting Layer 2/3 DataVPNs, IPSec tunnels, -Monitoring reliability and performance of the services,- Problem diagnosis and problem solving,- Evaluate new technologies and systems, regarding their functionality, possibilities of implementation and support- Provide network performance, reliability and quality reports and network optimizing reports- Supervising SLAs for ITS customers and coordinate with the teams involved into the ITS process,- Develop, maintain procedures, process and documentations into the sector,- Coordinating and supervising agreements with other Interconnect operators- Monitoring of MPLS backbone, MAN connectivity, Monitoring CPE/CE network devices ( troubleshooting of CPE related faults and problems ) Show less

  • Intelligent Network Engineer

    Feb 2011 - Nov 2013

  • NOC Engineer

    Apr 2008 - Feb 2011
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  Comverse

  Nov 2013 - Aug 2015

  Technical Support Representative and Rating Support Engineer

  - Initial qualification & verification of Service Requests (description, logs, business impact etc.)- Re-assign to Domain/Group inbox - Working with Domain Engineers -Assist to when blocked with customer contact or particular information required.- Advise with experience & knowledge of the site and specific customer configuration - Planned activities implementer - Default MOP reviewer and creating the MOP for the Rating part - Track & log changes made to the production system ( MOP’s, Maintenance Release, Workarounds, system configuration changes)- Performing Escalations - Technical point of contact for the customer for particular hot issues- Additional point of contact for Comverse management when the Customer Lead is not available - Maintain the internal test environments – including installation of new release and performing verification together with customer or MS team, Refresh the configuration with extract from the production, maintain the tool set for data extraction & data refresh - Maintain the remote connection details to the site including verification and keep customer security: VPN passwords periodically updated, confidential information not shared to non-authorized people.- Root Cause Analysis - Provide RCA and review the RCA and provide feedback -Control that Service Request in CRM properly updated with all details and follow up with the responsible team - Working with Delivery, MS team - Track & monitor planned changed under the responsibility of the Delivery team -Preparing reports (backlog, inflow, outflow, customer mood etc..).- Work with the Regional Lead for more complicated requests- Audit of PROD system - run the pro-active audits , review audit reports, report SR for issues, ask assistance to Domains when required.- Tier 4 Rating support engineer - Comverse One Billing product (Analyzing, collect traces, reproduce issue, provide WA and closely works with R&D and Customer in order to resolve the issue). Show less

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  Amdocs

  Aug 2015 - now

  Since 2021 working on Veon project for Amdocs Catalog One product (Product Catalog) as a Infra/DevOps engineer covering end to end installing and delivering the Catalog One product. I am responsible for the all of the upgrades and infrastructure integration with other products and 3rd parties. Involved in discussions with Delivery Manager's and Release Managers. Technologies covered behind the product like Ansible, Bash scripting, Postgres, Couchbase, ElasticSearch, Docker, Kubernetes/Openshift, Nexus, Jenkins, Git. Show less

  • Analytics Development Specialist

    Jan 2023 - now

  • Professional Services Specialist

    Aug 2015 - now