Venkatraman Vaidyanathan

Experience

• 

  Citigroup

  Sept 1999 - Oct 2007

  Senior Manager

  Citigroup Global Services, MUMBAIEEMA – Operations – November 2005 – October 2007CitiService – PAN India June 2003- October 2005PCM – IWDW – April 2002 – May 2003.Key Objectives Review SLA with business (Citibank India and other countries) and increase revenue. Manage a team of 60 people in multiple operations. Satisfactory rating in external audits – Group and ISO audits Review capacity plans at regular intervals and optimize capacity and volumes Process reviews and changes – reduce 10% cost Y-o-Y Active participation in changes initiated by the bank – UAT and implementation Show less

• 

  Hong Kong and Shanghai Banking Corporation

  Nov 2007 - Mar 2016

  Key Objectives Manage a team of officers and award staff (62 members) Guide the team on all trade related transactions. Build assets base as per objectives of the organization. Regularly read and understand the master circulars and design policies and procedures Monitor and measure SLA for all trade products Ensuring no regulatory risk with appropriate FEMA compliance. Standardization of procedures. Maintain HSBC Internal Control standards, including compliance to key AML  Meet customers and provide trade solutions to customer Enhance customer satisfaction and promote of a culture of commercial orientation. Build in and monitor appropriate controls with respect to anti money laundering policies. Showcase best practices and publish success stories inspiring other teams.Achievements NI trade has contributed in building significant INR assets over the last 2 years helping the bank with margins. Implemented key solutions to specific client requirements. Implemented across trade processing centers, changes in regulation regarding merchanting trade and advance against exports. No breach in SLA and constant monitoring of bulk products resulting in enhanced customer satisfaction. Successful in internal and external audits with no major issues reported. Implemented tools to measure productivity and cut down waste in workflow Encouraged a culture of systematic checking for AML findings to mitigate financial risk in the system. This got wide recognition within the bank. Show less Vice President - Service Delivery- Cash Management Operations ( A2 Payments and Cheque clearingKey ObjectivesFinancial  Track expenses as per the agreed Annual operating Plan Initiatives to ensure direct costs are within AOP  Operating losses to be minimal.Non Financial 99.5% accuracy and turnaround time SLA for all cross border remittances product Ensuring no regulatory risk with appropriate FEMA compliance. Standardization of process across the country Support business and ensure smooth implementation of all new product process. Maintain HSBC Internal Control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators Conduct regular dashboard meeting with the business group and engage for optimal customer experience. Enhance customer satisfaction and promote of a culture of commercial orientation. Reduce customer complaints by effecting process changes. Showcase best practices and publish success stories at regular intervals. Manage a team of officers and award staff (73 members) Achieve the objective set on Global People Survey Contribute actively to policies on employee relationships Achieve operations efficiency scores in line with group mandate Show less

  • Senior Vice President Operations

    Jan 2014 - Mar 2016

  • Senior Vice President

    Nov 2007 - Mar 2016

  • Vice President

    Nov 2007 - Dec 2013
• 

  Citicorp services India private Limited

  Jun 2017 - Apr 2022

  Vice President

  Key Objectives Manage a team of 450+ team member Monitor and measure metrix for consumer operations across Australia, Singapore, Middle East, India and North America operations. Driving and guiding team on improvement idea generations and implementation Standardization of procedures. Enhance customer satisfaction and promote of a culture of customer orientation. Showcase best practices and publish success stories inspiring other teams. Maintain costs at the budgeted levels Monitor day to day productivity of each staff is in line with the targets. Develop people managers and build in a succession plan at every stage.  Create an identity at site for operations and participate in site level initiatives.Achievements Since Joined, the site has grown from 120+ FTE to a 450+ FTE. Migrated Singapore credit operations, middle east and North America operations  Successfully completed COB testing for site at Pune operations. Successfully driven projects leading to 3-4 FTE saves through lean thinking. Driven a culture of 6 sigma in the team with FMEA for critical process Guide team leaders to next level of management / higher responsibilities Interact with onshore team and give feedback on processing metrics Build in a culture of performance driven site with building key stakeholder confidence. Show less

• 

  Citicorp services India private Limited

  Jun 2022 - now

  Senior Vice President

  Head - APAC Global Billing SystemKey Responsibility :-- Ensure the invoices are generated on time for all APAC countries for P&R.- Ensure the fees are collected for all APAC countries under P&R.- Drive a metrix driven culture for service requests for APAC clients.- Build in a client centric culture in Mumbai.- Manage all migrations of APAC countries.- Ensure all country regulations are adhered during migration and during process.- Build a team and also work on productivity.Key Achievements- Improvement of TAT for customers.- Regulatory inputs to ensure smooth migration.- Suggestion driven to improve performance of system solutions.- Build a leadership across region with confidence to meet challenges. Show less