Andrew Pashkevich

Experience

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  MSK-IX

  Aug 2019 - Jan 2023

  Project Manager

  - Championed the implementation of a CRM system within the Sales Department and acted as a Project Owner during the implementation. This increased the operational efficiency of the Sales Department up to 40% by reducing time in the sales pipeline- Wrote government-compliant product tech documentation about product in a specific form for the government- Performed design and layout of marketing pages using Tilda (Webflow analog) for marketing campaigns- Set up a lead collection on the marketing website via CRM integration, gathered data was analyzed by the Marketing Director- Prepared sales intelligence reports from a multiple year span Show less

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  546 Great West, LLC

  Apr 2023 - now

  Operations Manager

  - Acted as the primary liaison between drivers, warehouse managers, Amazon managers, and customers to resolve delivery issues promptly and ensure a seamless delivery process- Oversaw daily operations for a team of over 50 employees, ensuring optimal performance and productivity.- Improved quality dashboard metrics by 15% through proactive communication via Amazon Chime and Slack, ensuring on-time driver support- Achieved a 31% reduction in employee overtime by implementing effective scheduling strategies.- Reduced customer complaints by 5% by coaching drivers during daily morning stand-ups, addressing feedback, and reinforcing best practices. Show less