Daisy Chiovaro

Experience

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  New York Life Insurance Company

  Dec 2006 - Dec 2008

  Financial Consultant

  Successfully cold-called 100+ numbers daily to obtain appointments to offer financial solutions to potential clients. Targeted individuals and B2B sales. Organized events to promote me and the company and also volunteered with Junior Achievement to help inner-city youths in Baltimore. S Actively listened to client needs to understand what they are asking to provide financial product solutions to fit their needs. Helped develop custom databases for over 10 agents that helped increase client engagement and sales activity. Met all quotas, participated in the full sales cycle, memorized, and developed call plans. Show less

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  Apex Systems

  Dec 2008 - Apr 2009

  Technical Recruiter

  Worked with potential job seekers from different cultures and backgrounds to find their perfect fit for employment and in turn worked with employers to find their ideal candidates to fill their vacancies. The job entailed actively listening to each side and figuring out what they needed and wanted in their career goals and placement. Utilized social media and various online websites to promote companies and worked with potential job candidates during their application process. I attended industry events to gain better knowledge and understanding of the ever changing technology sector. Show less

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  Mary Kraft Staffing and HR Solutions

  May 2009 - Aug 2009

  Operational Support

  My quick ability to learn new systems and business processes, allowed both companies to operate within normal business processes with minimal negative impact that supported C-Level executives.Supported contracts to provide technical administrative support to SECU Corporate and Johns Hopkins Donor & Gift Giving departments. Utilize their independent software to complete various duties such as mailings, data entry, screen phone calls, recruiting, prepare documents for bank audits and light payroll support. Worked with various databases to for accuracy and new inputs. Show less

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  New York Life Insurance Company

  Sept 2009 - Apr 2015

  Senior Coordinator

  Contributed to the continual growth of the agency office and sales. Worked with internal and external support offices/vendors to ensure daily applications were processed and obtained any necessary supporting documents for completion and accuracy. Manage databases with over 10 million accounts to export/import data and performs quality assurance. Selected by headquarters to participate in a pilot test for a new enterprise software to ensure all data was accurate and carried over to the new platform successfully. Developed new business strategies when our company went paperless and helped the transition of turning over the current 23K+ applications to the new system in one year. Assisted with the on-boarding process of new candidates and provided continual support throughout their careers. Oversee and supported the day to day operations to provide a functional work environment for staff and agents. Ensured all agency communications were sent properly, promptly and followed up with any questions. Maintained our company’s multiple proprietary databases for new clients and agents for accuracy and updated any information as needed. Resolved any technical issues that might arise from day to day duties and helped resolve any conflicts. Helped create, plan and implement community events along with creating internal promotions. Show less

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  Johns Hopkins Medicine

  Sept 2015 - Jul 2021

  Product Manager / Online Profiles Data Specialist

  Product manager for our web-based software and database that holds over 5000 unique profiles for the hopkinesmedicine.org Find a Doctor/Find a Researcher directory. This included refining and organizing our online taxonomy to enhance the customer journey across the health system website. Analyze and manage software product data to maintain data integrity and improve taxonomy while coordinating with outside vendors to maintain accurate data and desired updates. Providing world-class customer support and training for those using profiles software with our internal and external clients which makes up over 20 million site visitors and over 1000s of annual web-based software users. SME supporting the highly integrated technical profiles product including data management, providing product documentation, business logic, and front-end display. Respond to customer and user inquiries for assistance ranging from basic access and how-to to more complex data research and bug fixes. Responsible for day-to-day data changes and workflow approvals, ad hoc and scheduled reports, and recurring data import/export processes. Identify product enhancement opportunities, write associated technical and user requirements, liaise with developers, physician customers, executives and C-Level, designers, and data stewards through full SDLC. Collaborate with leadership and stakeholders across the institution to communicate system updates or changes. Strengthen relationships across the organization and users of the software to understand what our customer needs are and effectively communicate those ideas for product enhancements. Provide and coordinate monthly or ad hoc training or product demonstrations and documentation. Participated in ongoing system activities including iterative design and system changes, website and data migration, testing, and coordination of related activities. Collaborate with product vendors and data providers to address issues and coordinate system changes. Show less

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  Siriux

  Jun 2021 - Oct 2022

  Operations Manager + CSM (Cybersecurity)

  I help build strong relationships with customers and provide early value engagements. I develop and share best practices with team members to help improve the quality and efficiency of our processes. Delivering exceptional customer service and building solutions. Proactively communicate client issues/ideas with internal stakeholders. Overhauled existing processes resulting in streamlining internal and external communications and customer engagements.I help build strong relationships with customers and provide early value engagements. I develop and share best practices with team members to help improve the quality and efficiency of our processes. Delivering exceptional customer service and building solutions. Proactively communicate client issues/ideas with internal stakeholders. Overhauled existing processes resulting in streamlining internal and external communications and customer engagements. Show less

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  Vectra AI

  Jan 2022 - Oct 2022

  Program Manager (Formerly Siriux Technology)

  Overall management of customers and business partners, overseeing and providing opportunity enhancements for the overall engagement, while the CSMs and Analysts are in charge with the day to day engagement. Manages large, complex projects, large-scale enterprise, coordinating within and across teams to build out Minimum Viable Products (MVPs) and continue with iterations based on captured feedback and data. Partners with Siriux Analyst to support clients through entire implementation process from kick-off to project close. Ensures requirements are kept on focus, preventing scope creep and making sure we are on target for delivery. Show less

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  Semler Scientific

  Dec 2022 - now

  Senior Project Manager