Benjamin Shiu

Experience

• 

  EBay

  Feb 2012 - Jul 2012

  Intern, Unified Communications

  • Provided support for the deployment of Microsoft Lync, including personalized integration assistance and troubleshooting for individual end users• Designed and established multiple Microsoft Lync training portals, enhancing end-user proficiency through tailored educational resources and support• Updated and maintained directories for executive video conferencing systems, ensuring optimal performance and accessibility• Contributed technical support to database engineers in deploying back-end servers for enterprise applications Show less

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  PlanetGroup Inc.

  Sept 2012 - Aug 2014

  Consultant

  Continued my tenure at eBay as a consultant through PlanetGroup Inc., further advancing my career in the Unified Communications domain.• Resolved technical challenges for Microsoft Lync front-end users through effective troubleshooting and support• Continued facilitating the setup of end users for Microsoft Lync, ensuring seamless integration and user onboarding• Conducted comprehensive testing on Microsoft Lync devices and ensured their reliable distribution to front-end users for optimal performance• Continued to maintain the Microsoft Lync training portals, ensuring their continuous optimization and relevance for end-user education• Generated monthly metrics reports detailing key performance indicators, including server performance, account creation volumes, and license utilization, to facilitate informed decision-making and operational improvements Show less

• 

  Freelance

  Mar 2016 - Mar 2020

  Stage Manager

  Between 2016 and 2020, I contributed to over 30 live theatre productions in various stage management roles, including as a Production Assistant (PA), Assistant Stage Manager (ASM), and Stage Manager (SM), demonstrating versatility and leadership in the performing arts sector.Collaborated extensively with prominent theatre companies, including Crowded Fire Theater, Golden Thread Productions, Bay Area Children’s Theater, New Conservatory Theater Center, and American Conservatory Theater, contributing to a diverse range of productions and enriching my expertise in the field.- Led rehearsals, live performances, and disassembly of shows. Ensured seamless transitions, successful team management, and the achievement of production goals- Coordinated scheduling of rehearsals with production team and talent as the primary liaison- Maintained set, props, costumes, lighting, sound equipment, and upheld talent morale throughout rehearsals and performances- Created daily rehearsal/performance reports for talent and production team Show less

• 

  Uber

  Jan 2017 - Dec 2017

  Driver

  Safely completed over 1500 trips, achieving a high rating of 4.92 out of 5.00 for exceptional service and reliability

• 

  United States Air Force

  Jan 2021 - now

  - Utilized ESRI software ArcMap & ArcGIS Pro for creating detailed maps to improve data analysis and provide data driven decisions- Applied AutoCAD skills for the creation and modification of floor plans- Proficient with Trimble survey equipment for both conventional and GPS surveying techniques- Directed and mentored new airmen, imparting essential on-the-job skills for their progression as engineering apprentices

  • Engineering Journeyman

    Jun 2022 - now

  • Engineering Apprentice

    Jun 2021 - Jun 2022

  • Engineering Apprentice

    Feb 2021 - Jun 2021

  • Engineering Apprentice

    Jan 2021 - Feb 2021