Fernando Castillo González, PMP

Experience

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  ICCE, Coritel - Accenture, Philips Origin, Syseca (Thompson Group)

  Jan 1990 - Jan 1999

  Technical positions

  Technical positions in several companies.

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  Oracle

  Jan 1999 - Jan 2005

  Technical Account Manager

  Deploying service deliveries from the Oracle's portfolio to customers as TAM. High level consultancy in several projects in mission critical scope. Pre-sales skills in different markets (industry, government, insurances, banking, telco & media, etc), attending the business needs of the clients and transforming them into IT solutions.Working as an allied to become a partner for the clients in their business critical & strategic plans.

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  GFI Informática

  Jan 2005 - Jan 2009

  IT Service Manager

  • Senior Database Service Manager in the Technical Management Department (17+ members).• Oracle Product Manager for Spain in GFI.• Confio Software Product Manager for Spain and Portugal in GFI.• Start up from scratch of the Databases Support Department for supporting internal and external clients, transformed further into a Competency Center.• Pre-sales tasks of the services offered to the GFI's clients in the GFI's portfolio.• SLA’s establishment, controlling its implementations, service and support delivery. Show less

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  Hewlett Packard Enterprise

  Mar 2009 - Oct 2010

  IT Infrastructure Manager

  Project EADS-CASA (Airbus Military):• Manager in an International project based on a strong implementation of ITIL procedures.• Continuous improvement over the processes and functions within the project.• Infrastructure Virtualization on SQL Servers, Sybase, Oracle servers.• Transition Plan execution from the incomers (handover/takeover).• Accountability of the database support service (7-member team). Project CARREFOUR International Group:• Manager in an International project based on a strong implementation of ITIL procedures. • Datacenter Production Systems supported by 22 people in onsite (Madrid) and nearshore Support Center (Leon) in a Multilevel 24/7 scope. • IS transformation from Informix DB to Oracle DB.• Business flows support related to distribution operations. Show less

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  Tata Consultancy Services

  Aug 2011 - Nov 2014

  BPO Global Delivery Director

  • Global IT Director for Telefonica's Project One leading the BPO services for Databases, Transactionals and Middlewares in an offshore and local scope (Mexico, India and Spain) handling a team with 100+ people, for production and preproduction environments.• Aligning both Telefonica and TCS strategies to improve and optimize Project One business processes and services.• Complex and large services/projects delivered globally to Telefonica España and TGT.• Ensure compliance with the KPIs and SLAs within a deep and solid Global Service Delivery coordination throughout the 3 countries from which we operate. Show less

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  AXA

  Jan 2015 - Dec 2018

  Senior Program/Project Manager (Aubay)

  Senior Program Manager & Project Manager for the internal & strategic program AXA 2020 transforming company IT in one of the most important insurance companies in the world.• Leading several strategic and tactical projects and programs in the pipeline simultaneously under PMP framework in the Mediterranean and Central America region (MEDLA), including Digital/Cloud projects (Digital Accelerator Program), Compliance projects, Infrastructure projects, Client projects and Internal projects in an specific strategic program.• Managing financial budgets, cost control (CapEx, OpEx, Service Variation), milestones scheduling, project documentation, risk management and mitigation plans control, procurement management to accomplish designated KPIs & SLAs.• Providers' contracts negociations. Show less

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  Serem. Consultoría empresarial

  Mar 2019 - Oct 2019

  PMO Transition Manager & Strategic IT Advisor

  Strategic IT Advisor (at EU-LISA):• Ensuring IT processes are delivered at the required quality levels by The European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (EU-LISA)• Functional and strategic IT advisor for all internals within all Work Packages (from a Prince 2 and TOGAF deployment perspective).• Services Catalogue definition in the mutualized CSI Infrastructure for every agency client (Europol, Schengen, OTAN, Visa, etc.)• High level of analytical abilities, decision-making, and deductive reasoning.PMO Transition Manager (at ALLFUNDS BANK):PMO Tasks in the transition program T&T for Service Lines, End-User-Transition & Office 365, moving from Windows 7 to Windows 10 platforms and from Office Exchange on premise to Office 365 Cloud for 800 users in All Funds Bank.Splitting the Core IT from the Santander Bank into a new Core IT for All Funds Bank. Show less

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  Ayesa

  Mar 2021 - May 2024

  Head of PMO/SMO

  • Experience in the Spanish Public and Local Administration for Digital Transformation projects delivery.• Head of PMO & SMO, leading projects and services for clients entering in the Digital Transformation paradigm. • SLA's, KPI's & OKR's support and follow-ups, services and projects budgetting, consultancy solution deployments, team members coaching, contracts writting, top management reports, quality delivery control, strategic mindset, etc.

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  DXC Technology

  May 2024 - now

  EMEA Transition & Transformation Program Manager

  • Program planning, execution, and monitoring to ensure successful outcomes.• Collaborate with program management team members and cross-functional teams.• Communicate with stakeholders to address inquiries and concerns during the service Transition & Transformation phases.• Budget management and resources allocation.• Prepare and update program status and metrics in executive reports.• Identifying and evaluating potential program risks and putting in place action plans to mitigate deviations.• Monitor and maintain the quality of program deliverables among all service lines involved. Show less