Mark Costello

Experience

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  Great Eastern Seafood

  Jun 2006 - Aug 2006

  Billing/Shipping Clerk

  •Ensured accuracy of product packaging•Data entry•Entered billing information into Quickbooks system

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  Noble and Greenough School

  Jun 2007 - Aug 2010

  Certified Lifeguard and Swim Instructor

  Summer work.

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  Smith Hill Early Childhood Learning Center

  Oct 2008 - May 2011

  Teacher's Aide

  Part-time job during school.

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  The Ocean Project

  Oct 2009 - May 2010

  Conservation Associate

  • Analyzed potential partnership opportunities to expand global conservation awareness• Administered contact database and company Facebook Account• Reviewed company expenses and processed reimbursement accounts• Assisted with Watershed to Ocean mapping project

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  Rhode Island Commission for Human Rights

  Sept 2010 - May 2011

  Investigative Intern

  • Researched cases of employment discrimination• Analyzed information regarding Complainants, including financial records and insurance documents• Wrote technical case briefs and executive summaries for Complainants and Respondents • Recommended actions to the Commissioner in cases of discrimination• Communicated with defense attorneys to gain information necessary to proceed with cases

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  Rhode Island District Courthouse

  Jan 2011 - Apr 2011

  Pre-Trial Services Intern

  • Conducted intake interviews with recently arrested individuals• Assisted with docket entries • Gathered pertinent information at court arraignments

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  Harmon Law Offices, P.C.

  Jan 2012 - Dec 2012

  Legal Assistant

  • Opened and processed home loan referrals from clients including BOA and RBS Citizens• Supported a team of seven attorneys and prepared them for court• Provided customer service to clients via phone, email and client based software systems• Composed and distributed legal documents filed with the Massachusetts Land Court

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  The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)

  Jun 2013 - now

  •Develop all training, procedure, and policy materials for unit•Oversee customer service team and complete employee evaluations and other related reviews•Work collaboratively with the Chief of Staff to assess unit performance and generate weekly revenue and performance reports for Agency Director•Assist all stakeholders referred by Secretary’s office and assign follow up work as necessary•Process all initial unit appeals and determine appeal adequacy•Work with enforcement team to ensure effective enforcement practices and tools are utilized•Collaborate with partners at MassHealth to ensure program efficiency•Create and manage all unit website content Show less • Provide legal and technical support to adjudicators and managers agency wide• Review adjudication decisions to ensure compliance with federal and state law, and process redeterminations when applicable• Research and respond to all inquiries from attorneys from various law firms representing clients• Write and distribute policy memorandum to management staff• Staff telephone line dedicated to providing assistance to municipalities throughout the Commonwealth in regards to unemployment and benefit charges• Partake in special projects assigned by the Executive Office Show less

  • Chief of Staff, Massachusetts Department of Unemployment Assistance

    May 2023 - now

  • PUA Program Coordinator and Legislative Liaison, Massachusetts Department of Unemployment Assistance

    Apr 2020 - May 2023

  • EMAC Supplement Program Coordinator, Massachusetts Department of Unemployment Assistance

    Jan 2018 - Apr 2020

  • Job Service Rep II (Policy and Performance), Massachusetts Department of Unemployment Assistance

    Apr 2014 - Jan 2018

  • Job Service Rep I (TeleClaims Center), Massachusetts Department of Unemployment Assistance

    Jun 2013 - Apr 2014