Melissa Doyle

Experience

• 

  Physio

  Sept 2011 - Mar 2016

  Patient Services Manager

  Managed patient services operations and engagement with goal of anticipating patient and facility needs. Managed relationships with current and prospective physician groups and individual providers offices to build patient base at local Physiotherapy facilities.

• 

  Blue Cross Blue Shield of Michigan

  Mar 2016 - now

  Primary focus on providing strategic, consultative, and proactive solutions with key group customers centered around Blue Cross Blue Shield of Michigan’s suite of solutions Effectively managed execution of day-to-day issue resolution, account maintenance, and product implementations for large national group accounts. Focused on providing high-quality service in account maintenance, implementations, strategy planning, product and solution education, and issue resolutions in the higher education market. Successfully managed middle and small group sales retention for large territory and was responsible for benefit consultation, product and solution education, and collaboration with platinum agency partners to deliver a quality experience to group customers.

  • Client Engagement Manager - National and Key Accounts

    Dec 2021 - now

  • Client Operations Manager - National and Key Accounts

    Jun 2021 - Jan 2022

  • Account Manager - Key Public Sector

    Aug 2019 - Jun 2021

  • Senior Account Representative - Middle and Small Group Market

    Mar 2016 - Aug 2019