Jasneet Badhan

Experience

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  Marlin Travel

  Jan 2015 - Feb 2015

  Travel Consultant Assistant

  - Provide customers with brochures and publications containing travel information- Assist customers in finding travel package deals for their needs- Answer telephone inquiries from clients

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  Sunwing

  Jun 2015 - Mar 2019

  - Implement pricing strategies to maintain competitive offerings on popular flight routes - Monitor rate of sale along specific routes by performing ongoing analyses of yield - Observe competitor pricing and meet challenges by adopting changes to price strategies - Assist Sales Department by providing pricing for group or custom-made flight packages - Utilize Soft Voyage TTS reservation software to facilitate support for passengers and internal stakeholders - Audit and update reservation system for changes made during daily operations to maintain system accuracy - Communicate impending flight schedule changes to passengers in accordance with regulatory requirement - Provide back-up and shift coverage for the position of Passenger Care Coordinator in the airline Operations Control Centre - Provide direction and support to junior Sales Centre Agents- Offer resolutions to escalated customer service queries - Produce detailed reporting of escalated customer service conflicts and resolutions - Assist prospective customers with options and price quotes for leisure travel packages - Sell add-on products such as Travel Insurance, excursions, and pre-paid seat assignments

  • Yield Analyst

    Sept 2018 - Mar 2019

  • Flight Administration Coordinator

    Sept 2016 - Sept 2018

  • Retention Agent

    Feb 2016 - Sept 2016

  • Sales Center Agent

    Jun 2015 - Feb 2016
• 

  Sunwing Airlines Inc.

  Mar 2019 - Mar 2020

  Aircraft Scheduling & Government Affairs Coordinator
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  Sunwing Airlines Inc.

  Oct 2021 - Jun 2022

  Aircraft Scheduling & Government Affairs Coordinator

  - Administer flight schedules and revisions to all airports within the Sunwing network of operations- Update Airline Information System to reflect flight schedule changes by entering changes manually- Advise Canada Border Services Agency (CBSA) and Canadian Transportation Agency (CTA) of schedule- Arrange customs pre-clearance authorizations for scheduled flights with US Customs & Border Protection (USCBP)- Obtain airport slots & flight permits by liaising with domestic/international regulatory authorities Show less

• 

  Air Canada

  Jun 2022 - now

  Regulatory Affairs Manager- Flight Operations

  - Maintain Air Operator Certificates, domestic and foreign operations specifications, regulatory exemptions, and other operational authorizations for Air Canada and its affiliates, including Air Canada Rouge- Prepare regulatory applications for Air Canada, Air Canada Rouge and international/domestic regulatory authorities in coordination with company branches and departments- Develop, document, and implement Regulatory Affairs policies and procedures- Oversee and validate the tracking and filing of all regulatory submission and approval records in SmartDoc and on the Shared Drive- Determine the investigative requirements for regulatory inquiries, including regulatory/safety violations and ramp inspection findings. On investigative needs, collaborate with various company branches and departments. Gather and submit all relevant investigative information for regulatory/safety violations. Show less