Telmo Cardoso

Experience

• 

  Euro RSCG

  Jan 1998 - Jan 1998

  Trainee Marketing Research
• 

  L'Oréal

  Jan 2000 - Jan 2000

  Assistant Marketing
• 

  Tintas Robbialac

  Jan 2003 - Jan 2005

  Assistant Marketing
• 

  GE Money

  Mar 2006 - Dec 2009

  Responsability on:- Media planning - Analysis of campaigns results- Launch of new campaigns/products

  • Marketing & Sales - Channel manager

    Oct 2007 - Dec 2009

  • CRM

    Mar 2006 - Oct 2007
• 

  Boxer Consulting

  Feb 2010 - Feb 2011

  Consultant

  Project management in operational improvement and customer quality projects.

• 

  Banco Cetelem, BNP Paribas Personal Finance

  Apr 2011 - Mar 2016

  Personal Loans product manager. Responsable for:- Define pricing strategy- forecast of results ( production and margin) of new products and campaigns- Definition of targets for each campaign- Build briefings for campaigns- Analysis of campaigns- launch of new products- Follow product results. Managing projects of the products: Cards and Insurance. Launch of new cards, process improvement, process mapping, and other ad hoc projects.

  • Product Manager

    Jan 2013 - Mar 2016

  • Product Manager

    Apr 2011 - Mar 2013
• 

  BNP Paribas Personal Finance

  Mar 2016 - now

  - Research topics - support in strategic documents- manage transversal teams to develop disruptive Prove of Concepts together with Fintechs Main responsabilities:- Coconstrution and support of Strategic Planning - Designing Customer Journey and Identify main pain points and solutions- Projects with main focus on Improvements on Customer Experience- Market and consumer tendencies- Competition analysis, Macroeconomic and regulation evolution. - Visibility of the market and finantial sector evolution.

  • Business Expert in data product team

    Mar 2022 - now

  • Research an inovation manager

    Feb 2021 - Apr 2022

  • Research and Customer Experience Manager

    Mar 2016 - Apr 2022