Aravind R

Experience

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  Bahwan CyberTek

  Aug 2006 - Oct 2006

  Systems Trainee
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  Sutherland

  Jan 2007 - Aug 2009

  L1 Support

  Description: The objective of this project is to provide support and resolve hardware, software, and network issues encountered by DELL customers in Canada with their laptop computers. This assistance will be offered remotely via phone troubleshooting.Responsibilities:● Provided support to Canadian customers by replacing faulty laptop hardware,addressing issues such as hard disk, RAM, keyboard, touchpad, as well as softwareconcerns like operating system reinstallation, hard disk partitioning, new softwareinstallation, and virus removal.● Assisted customers in resolving both wired and wireless networking (Wi-Fi) issues,including router configuration.● Received awards for consistently achieving monthly KPIs, including 100% onCustomer Experience (CE), 5% on Automated Number Index (ANI), and 3% onRepeat Dispatch Rate (RDR). Show less

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  Kasbah Systems Software

  Aug 2009 - Oct 2013

  Senior Software Programmer

  Responsibilities:● Examined business requirement documents, functional requirement documents,and use-case diagrams to comprehend the end-to-end functional flow of themodules.● Generated code in C# and VB.net, contributing to the development of softwarecomponents for both Windows and ASP.net web apps using Entity Framework.● Developed WCF/WEB services, and integrated them with the user interface.● Additionally, created SQL CRUD stored procedures for data management.● Managed data cleansing and data migration tasks for system upgrade initiatives,ensuring smooth transitions and data integrity.● Oversaw code maintenance, conducted backups, performed validations, andprepared Technical Specification Documentation as part of comprehensivemanagement responsibilities.● Conducted unit testing and functionality testing to ensure the delivery of high-qualityresults, striving for 100% quality assurance. Show less

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  Cognizant

  Oct 2013 - Nov 2015

  Associate - System Analyst

  Responsibilities:● Generated technical design specifications and adeptly managed intricate businessrequirements. Demonstrated expertise in code review and provided insightfulguidance on capacity planning for IT infrastructure.● Bringing experience in coordinating with diverse teams - PeopleSoft, Oracle,Identity Management, Tivoli, help-desk, and other global teams in Germany and theUSA - for the successful execution of a merger and acquisition project.● Conducted impact analysis on the existing system when incorporating newfunctionalities.● Managed 50+ applications developed on .NET and MS SQL platforms, responsiblefor application enhancement, patching, monitoring, and day-to-day Business AsUsual (BAU) operations, encompassing all facets of the development lifecycle.● Executed code conversion from FoxPro-2.0 to C# and successfully upgraded tendistinct .Net-3.5 Windows applications, ensuring seamless data migration.● Successfully optimized and fine-tuned SQL queries, adhering to best practices to enhance overall system performance.● Managed Oracle and MS SQL databases, including installing SQL Server instances,configuring security settings, performing daily backups, overseeing integration,executing data migration, and facilitating server upgrades.● Worked with product owners and QA engineers to ensure unit test coverage is complete for new and existing code.● Handled new project implementations, worked within the project boundary, making choices and giving instructions.● Assisted in ensuring project progress is tracked and defects are resolved in a timely manner. Show less

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  Bolloré Logistics

  Nov 2015 - now

  Senior Analyst

  Description: This role expects to provide highly customized Business Solutions to entire Asia-Pacific. It mostly handles the Software development projects related to Warehouse Management & Freight Forwarding.Current Responsibilities:● Carefully managing design, development & deployment of BI/DW Reports, Dashboards from large datasets using IBM Cognos Analytics, Tableau, Jasper Soft & Crystal Reports for entire ASPAC● Expert in develop & deliver Reports using IBM Cognos - 8.4, 10.2, 11.1.7● Expert in IBM Cognos Security setup, actively administering & monitoring Cognos Server, auto-email scheduler status, setup multiple data sources, setup SMTP, setup business data models & perform scheduled maintenance● Able to read & analyze Cognos Server log files & provide production support to multiple departments● Having great experience in providing customized IT Solutions with proper guidance and advice to the leadership team to support strategic decision making● Managing complete Software Development Life Cycle (SDLC) for each project, adhering to company standards and expectation● Developed Windows & Web based applications which is widely used by internal ASPAC users for data interchange, bulk data upload, label printing and more● Expert in optimizing & fine-tuning SQL queries in Oracle & MS SQL Server by following best practices to increase performance● Developed Solutions integrating WMS, Finance & CRM which supplies KPI & Pipeline data to Tableau dashboard with visibility up to Global Supply Chain & Sales Team● Expert in implementing automatic label printing API, design & develop all sort of eCommerce & Warehouse Labels with Barcode & QR Code using ZPL for wide range of Zebra & SATO printers● Providing excellent Post-production support for in-house software applications and received appreciations Show less