Sang Tran

Experience

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  Highland 99 Solution Inc

  Jan 2023 - Jun 2024

  Store Manager

  - Managed daily operations, overseeing a team of 4 employees to ensure smooth functioning of the store.- Led training and development programs for staff to enhance product knowledge and customer service skills, resulting in improved customer satisfaction scores.- Oversaw inventory management, including ordering, receiving, and stocking merchandise to maintain optimal levels and minimize stockouts.- Analyzed sales data and market trends to identify opportunities for growth and recommend strategic business decisions. Show less

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  Exit Calgary

  Jul 2024 - now

  Game Master

  - Provide technical support and maintenance for computer systems and networks.- Troubleshoot hardware and software issues to ensure optimal performance.- Manage system updates and assist with IT-related inquiries.- Create engaging and immersive experiences for players as a Game Master.- Facilitate gameplay and resolve in-game issues promptly.- Foster a positive community by encouraging player interaction and satisfaction.- Bridge technical proficiency with interactive entertainment to enhance user experiences in both IT and gaming. Show less