Talk to sales Try for Free
Spyros Andrianos

Spyros Andrianos

Customer Care Representative for Residential Customer Segment

Followers of Spyros Andrianos37000 followers
location of Spyros AndrianosAthens, Attiki, Greece

Connect with Spyros Andrianos to Send Message

Connect

Connect with Spyros Andrianos to Send Message

Connect

  • Timeline

  • About me

    I help businesses develop super powers via action planning + consulting! Public Speaker | Best Selling Author | No1 Business Podcast Host | Founder @ Men Of Style, x-CosmOTE, x-Deutsche Telekom | No11 in 🇬🇷 LinkedIn!

  • Education

    • PEOPPEP

      -
      Life Coaching

      Activities and Societies: Executive Coaching and Management Mentoring Tools and Best Practices Coaching and Positive Psychology Consulting Certified In Life Coaching by the National Organisation for the Certification of Qualifications & Vocational Guidance (EOPPEP)

    • Cisco Certifications

      2014 - 2014
      CCNA Voice - Cisco Certified Network Associate Voice Computer Systems Networking and Telecommunications

      Activities and Societies: Voicemail Solutions, PBX, IP Telephony, Call Control, CISCO Unified Communications Manager, Call Manager Express, (CME), Cisco Unity Express, (CUE) The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.CCNA Voice certification assesses skills… Show more The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) Show less

    • Cisco Certifications

      2011 - 2011
      CCNA Routing and Switching - Cisco Certified Network Associate Computer Systems Networking and Telecommunications

      Activities and Societies: Interconnecting Cisco Networking Devices, use of routing Protocols, installation, configuration, operation, and troubleshooting route and switched networks, including implementation and verification of connections to remote sites in a WAN CCNA Routing and Switching is for Network Specialists, Network Administrators and Network Support Engineers. The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.

    • University of West Attica

      -
      Information Technology

  • Experience

    • OTEnet Telecom

      Jul 2004 - Mar 2006
      Customer Care Representative for Residential Customer Segment

      Technical and Commercial Support for Residential Customers, Special Cases / Exception Handling, Beta Tester and UATs for new products and systems

    • Hellenic Telecommunications Organisation

      Mar 2006 - Aug 2008
      Technical Support Representative for Business & Corporate Customer Segments

      Technical Support for Corporate and Business Customers, Shift Supervisor, Beta Tester and UATs for new products and systems

    • Hellenic Army

      Mar 2009 - Aug 2009
      Systems and Database Administrator at Recruitment Office / Army General Staff

      Overall administration and support of systems and database of the Recruitment Office network, Domain Controller Upgrade / Migration, Security and Maintenance

    • Hellenic Telecommunications Organisation

      Aug 2009 - Oct 2017

      Overall management and Co-ordination of :-Business & Corporate Customers’ technical customer care (Faults & Technical Issues)-Corporate Customers SLAs handling-Corporate Customers Proactive Monitoring of Services-Support for Special & Custom solutions for all Business & Corporate Customers-Business and Corporate Customer Experience when dealing with technical issues and faults-Support for Greek and International Telcom providers when dealing with OTE- related projectsRecruiting & Staff training for personal enhancement (New Hire Training, On the Job Training, Continuing Education).Representing Business & Corporate Customer Service Directorate for Fixed & Mobile in several projectsReporting - KPIs concerning Business & Corporate Products & Services and Customer ServiceEstablishing new and enhancing existing procedures for achieving greater customer experience Show less Overall management and Co-ordination of :-Business & Corporate Customers’ technical customer care (faults & requests)-Corporate Customers SLAs handling-Support for Special & Custom solutions for all Business & Corporate Customers-Business and Corporate Customer Experience when dealing with technical issues-Support for Greek and International telcom providers when dealing with OTE- related projects Recruiting & Staff training for personal enhancement (New Hire Training, On the Job Training, Continuing Education).Representing Business Customer Service Directorate for Fixed & Mobile in several projectsReporting - KPIs concerning Business & Corporate Products & Services and Customer ServiceEstablishing new and enhancing existing procedures for achieving greater customer experience Show less Co-ordination of Business & Corporate Customers’ support for network, internet, and VoIP application and services.Recruiting & Staff training for technical and personal enchancement (New Hire Training, On the Job Training, Continuing Education).OTEbusiness.gr Help and Support administration.Representing B2B Technical Customer Support in several OTE projects.Reporting - KPIs concerning Business & Corporate Products - Services and Customer Service.Establishing new and enhancing existing procedures for achieving greater customer experience Show less

      • Head of Corporate Customers Technical Issues & Faults Management Section

        May 2014 - Oct 2017

      • Head of Services Technical Support Section for Business & Corporate Customers

        Jan 2012 - May 2014

      • Deputy Manager, Technical Support for Business & Corporate Customer Segment

        Aug 2009 - Jan 2012

    • Men Of Style

      Mar 2014 - now
      Founder

      Co Founder of Men Of Style, currently responsible for the overall strategy of the company and the management of the operations.Head of a team of Amazing professionals that handle the offline and online presence of the Company, Customer Experience and Success / Growth metrics. Host of the Weekly online Show Apla+Andrika, the first show for Men available in all formats and platforms.

    • OPEN TV GREECE

      Oct 2021 - Oct 2022
      Television Presenter

      Host of ΑΠΛΕΣ ΚΟΥΒΕΝΤΕΣ by Men Of Style late night show

    • Alpha 989 (Radio Station)

      Sept 2022 - Jan 2024
      Radio Host

      Radio Host for ALPHA 98.9 FM and the show «Θα σας ειδοποιήσουμε», the business show of the Greek radio!

    • Θα Σας Ειδοποιήσουμε | Notify Show

      Sept 2022 - now
      Podcast Host

      Creator, Host, Editor in Chief and Producer of the most influential business show in Greece. Ranked amongst top Greek podcasts and a permanent number one for business podcasts for several months straight. The show has a strong media presence that led to a massive following. "Θα Σας Ειδοποιήσουμε"🔔Το Νο1 Business Show της χώρας!👉Όσα ψιθυρίζονται στα “πηγαδάκια” των διαδρόμων των εταιρειών👉Όσα θα έπρεπε να συζητούνται με ανοιχτές εταιρικές πόρτες👉Όσα πολλοί δειλιάζουμε να κοινοποιήσουμε👉Όσα “ο κόσμος το ‘χει τούμπανο κι εμείς κρυφό καμάρι”Θέματα κουλτούρας, επιχειρηματικότητας, καινοτομίας, ανεργίας, δεξιοτήτων & Industry 4.0, βγαίνουν για 1η φορά αφιλτράριστα στον αέρα!Business επικαιρότητα!Νέα επεισόδια κάθε Δευτέρα, Τετάρτη & Παρασκευή Show less

    • BrandU

      Aug 2023 - now
      Co-Founder

      🎬 We Create Content of ImpactMedia Production Company focused on Podcasts and Short Form content that go viral and create meaningful connections between brands and audiences. Combining high quality script writing and aesthetics with high class social media management, we successfully deliver brand messages to appropriate receivers. That's why so many huge brands from several industries team up with us. Lets create something impactful!

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Spyros Andrianos
      DT YouLead 2017 Deutche Telecom Jun 2017 Award for highest performing team European wide in DT Group, awarded to Pan IP team in which I served as a Technical Manager for Advanced Email Project.
    • Awarded to Spyros Andrianos
      Best Sales Contribution Agent European Wide Deutsche Telekom / T-Mobile May 2011 Award for best sales contribution agent European wide - Winners Circle