Bruna Brocato

Experience

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  Telha Norte Piracicaba

  Jul 2010 - Nov 2010

  Customer Service Assistant

  -Coordinated 30+ exchanges for defective goods and daily returns and issued invoices for returned or exchanged products.-Monitored delivery delays for purchases, contacting both transport companies and the factory to resolve delivery issues.-Handled 20+ daily customer calls, providing feedback on order processing and deliveries and directing calls and customers to sales representatives.-Led customer support during the company's logistical reorganization that resulted in significant losses and delays, resolving customer complaints quickly, presenting product options for immediate delivery, and negotiating favorable solutions with the sales manager to ensure a satisfactory resolution to customers. Show less

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  Marche Peugeot

  Nov 2010 - Oct 2011

  Receptionist

  -Answered and transferred customer calls to 4 different departments while welcoming 20+ in-person customers daily and assessing their needs to direct them to a sales representative. -Generated daily reports to control service and sales flow and collected post-purchase feedback from customers to provide to management and Peugeot Brazil. -Assisted in 3 car launch events, contacting customers and aiding their reception.

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  Xerium Technologies Brasil Industria e Comercio SA

  Oct 2011 - May 2018

  -Orchestrated 30+ weekly export processes, from obtaining shipment consent to issuing essential documents, ensuring compliance with trade regulations.-Managed logistical aspects, including registration in the Foreign Trade System, packaging fumigation scheduling, communication with freight agents for transport documents, and obtaining competitive shipping quotes.-Monitored 30+ daily emails concerning product export authorization and production progress, distributing information to branches and clients in Argentina, the USA, and Asia.-Consistently achieved a monthly export target of USD 600-900K by emphasizing production efficiency for timely cargo dispatch.-Recorded merchandise as "shipped" post-export, updated clients and branches on order progress, and furnished monthly export reports to the sales manager.-Conducted weekly meetings with sales and export managers, addressing production status, new orders, and sales updates. Show less -Responded to 15+ daily emails and provided administrative support to the manager, taking charge of the department in their absence.-Compiled files with information from 10+ technical inspections conducted by the team daily. -Contacted the Human Resources department to send documents for 10+ clients daily, facilitating the technical team's site visits in compliance with security integration.-Controlled, through inventories, the withdrawal of equipment used by engineers during technical inspections and requested quotes and repairs for this equipment when necessary. Show less

  • Export Analyst

    Oct 2013 - May 2018

  • Administrative Assistant

    Oct 2011 - Oct 2013
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  Multiple Families

  May 2018 - now

  Personal Assistant

  -Solve issues involving the development and health of 3-4 children.-Lead activity schedules, playdates, trips, and meal planning.-Maintain daily reports of children’s routines to guarantee a healthy dialogue with the family.