
Marc Genece
Program Manager

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About me
Care Manager at Humana
Education

University of Massachusetts Boston
2007 - 2011Bachelor of Science (B.S.) Psychology
UMass Boston
2007 - 2011Bachelor's degree PSYCHOLOGY
Experience

Resources for Human Development
Jul 2005 - May 2008Program Manager• Oversaw and directed all internal affairs of the residence.• Ensured that the daily operations of the residence are run smoothly, efficiently and in a manner appropriate to the health, safety and programming needs of individuals and staff.• Held weekly staff meetings to ensure open communication among the staff and ensure that individual skills and talents of all staff member were utilized. • Upheld appropriate household record as pertain to household expenses, budgeting enough for appropriate recreational activities and household bills outlined by a preset budget. Show less

Life Resources Inc. DYS Treatment
Aug 2010 - May 2011Direct Care Supervisor• Maintained safety & security of committed resident in treatment • Ensured that all program issues and incidents are identified, addressed, communicated and documented• Maintained the quality, consistency and integrity of the program at all times• Provided clinical, educational and direct services as necessary • Upheld line of sight supervision of all clients in my care

Somerville-Cambridge Elder Services
Nov 2011 - Nov 2016• Receive reports or referrals of alleged abuse and neglect of elders,• Provide immediate direct assistance when appropriate.• Conduct Protective Services investigations, determining whether abuse/neglect or self neglect allegations can be substantiated. Evaluate the functional, medical, mental status situation, and resources of the elder. • Develop and implement appropriate service plans with the consent of the elder or their legal representative.• Provide protective and other services including, if necessary, petitions for Protective Orders and/or Guardianship through the courts.• Arrange for Competency Evaluations when necessary.• Refer severe abuse situations to the District Attorney• Provide program coverage for new intakes and emergencies.• Provide ongoing casework to elders and families with the goal of preventing the abuse and/or neglect or self-neglect.• Complete regularly scheduled home visits in accordance with EOEA guidelines.• Provide back-up coverage for any Protective Services/Elder at Risk case as needed.• Provide information and education about elder abuse and Protective Services, to agency staff and community providers.• Maintain timely and appropriate case documentation according to state regulations and agency standards.• Participate in client data entry, production of statistical reports, and accessing client information using the APS software program.• Participate in PS team, Agency, or Elder Affairs meetings as required.• Perform other duties as assigned by supervisor.• Comply with HIPAA guidelines Show less . Meet with and assess all building residents for level of service need, develop service plans to meet needs of those interested participants. . Coordinate flexible care services for all participants; manage provision of emergency and one time only services for other residents as needed. . Participate in and/or facilitate care conferences with residents, family member and community professionals as needed to educate regarding care needs, provide and solicit advise about specific resident issues and available resources and resolve conflicts.. Determine eligibility for State Home Care Program in addition to Supportive Living Program.. Provide State Home Care services according to EOEA guidelines to all eligible residents, including but not limited to: case management, advocacy, coordination of services, SIMS/SAMS data management, compliance with EOEA and SCES documentation standards.. Coordinate and conduct social activities for building residents; work with tenants’ council to assess residents’ interests and needs for social/recreational/community activities.. Collaborate in organizing services for residents in conjunction with vendor agency staff.. Work with building management to identify resident problems related to service needs, participate in implementing solutions, serve as liaison between building management, SCES and service vendor.. Coordinate the work of vendor agency staff including planning and adapting service schedules, assisting appropriate vendor agency in resolving client issues, and monitoring service quality.. Assist building management as requested with service planning for residents who are relocating.. Maintain confidential records, document clinical and service needs to meet EOEA/SCES standards for case management services and billing needs. Show less
Protective Services Worker
Feb 2014 - Nov 2016Supportive Living Coordinator
Nov 2011 - Feb 2014

Humana
Nov 2016 - nowCare ManagerManage active Humana member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
Licenses & Certifications

Shine Counselor - Serving the Health Insurance Needs of Everyone
Executive Office of Elder AffairsJul 2013
Options Counselor
Aging and Disability Resource CenterJul 2014
Languages
- enEnglish
- frFrench
- haHaitian creole
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