Leslie D. Lanagan

Experience

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  University of Houston

  May 1996 - Aug 2009

  Manager and copy editor for Information Technology news. Supervised junior reporters, created all departmental support documentation for staff and students, and acted as documentation specialist on several long-term committees. Instrumental in creation of the Academic Technology Support Center, and conducted all seminars on WebCT/Blackboard content management system. Administrator of WebCT server for staff and student accounts. Answered computer support requests via phone and e-mail. Supervisor of a graduate technology lab in which students asked for help on a variety of topics, such as formatting documents, e-submission, and for Teaching Assistants, how to take their classroom content and convert it into an online course, then using WebCT. Responsible for adding WebCT student and professor accounts, fixing various hardware and print queue problems, rescuing data from corrupted disks, and in some cases, helping students as editor. Responsible for incoming calls, walk-ups, and office visits to correct computer issues on a wide variety of platforms, from Windows to VMS/VAX. Position was in the largest computer lab on campus, serving 30,000 staff, students, and professors. Operation was 24/7, so covered a lot of overnight shifts. Responsible for walking the lab as well, noticing students with problems and helping them to resolve them quickly.

  • Internet Developer

    May 1998 - Aug 2009

  • Academic Support Specialist III

    May 1997 - May 1998

  • Academic Support Advisor I

    May 1996 - May 1997
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  Exxonmobil Research & Engrg

  Dec 2000 - Jul 2002

  Systems Technology Analyst

  Systems analyst and database administrator for the Marine, Civil, Safety, and Technology division. Quality assurance for all documentation. Graphic designer and web master for both internet and intranet sites. Secretarial duties as needed.

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  Angela McCain, MD PA

  Jul 2002 - Jul 2008

  Medical Assistant

  Full-time medical assistance position, including maintenance of electronic medical records. Typical duties included rooming patients, taking vitals and chief complaints, transferring electronic test results into patient charts, maintenance of office servers, computers, and print queues. Acted as project manager during transition from paper charts to Soapware, an all- inclusive practice management system.

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  TAC Worldwide

  Jun 2008 - now

  Independent Contractor

  Contractor for large-scale government deployments of computers and peripherals. Typical duties included imaging computers with department operating system and applications, transferring personal files from older machines to new ones, and setting up new installations, such as HD web cams, rack servers, RAID arrays, and wireless routers.I haven't had a contract with them since August of 2009, but my name is still on their active list.

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  Alert Logic

  Aug 2013 - Oct 2014

  Linux Customer Care Agent

  Primary Responsibilities:•Serve as the single point of contact for all service delivery and product support issues•Stay current on Alert Logic’s technology and services to efficiently resolve incidents •Escalate customer issues according to standard process•Update and manage case progress through resolution•Demonstrate an enthusiastic approach to customer service •Assist customers with Alert Logic’s user interface configuration•Communicate case status with customers regularly Show less

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  Marylhurst University

  Aug 2013 - Mar 2014

  Technology Generalist

  Responsible for answering intake calls using Web Help Desk, as well as e-mail and walk-in cases. Performed maintenance and upkeep on a wide variety of hardware. Documentation specialist for several long-term ad hoc committees, such as a learning management software upgrade and a Google Apps for Education domain merge. Trained several work study students on entering tickets and answering the phone. Acted as primary support for Shoen Library audiovisual needs. Initiated the Support Services training program, with an emphasis on transitioning from Windows XP to 7 and Office 2003 to Office 2010. Attended the Digital Pedagogy and MOOCification conference as full participant and went to several lectures regarding translating offline content to the web. Show less

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  Evangelinux Portland

  Oct 2014 - Dec 2015

  Sole Proprietor

  Registered in the state of Oregon as sole proprietor of Evangelinux, the only company in the Portland area that caters to advanced users of the linux operating system. Ubuntu was chosen as the flagship distribution for ease-of-use, but application classes are not specifically Ubuntu-based. Typical classes include photo re-touching and graphics using the GNU Image Manipulation Program (GIMP), as well as desktop publishing with Scribus and Inkwell (page layout and vector graphics, respectively). Future classes will include transitioning to the LibreOffice Suite and Web design with linux. Show less

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  Decision Software, Inc.

  Dec 2015 - now

  Marketing Analyst

  Handle SQL writing/editing SQL queries on many databases, as well as updating records each week with thousands of customers/donors. Responsible for weekly file update of incoming records sent and leads generated. Built and deployed scripts to create 3D databases for more efficient/faster querying and report updates.

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  OnlineBookClub.org

  Feb 2018 - now

  Book Reviewer

  Read both novels and non-fiction for review; some are self-published, some are galleys. Add additional Amazon reviews when needed.

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  Denizen's Brewery

  May 2018 - now

  Line Cook