Experience

• 

  Appalachian service project

  Jan 2013 - Jan 2013

  Volunteer

  Worked with fellow North Central College students in the Appalachian Mountains of Virginia to renovate deteriorating houses of impoverished families, build relationships with the families, and gain meaningful experience in group work.

• 

  North central college

  Jan 2014 - Jan 2016

  First year mentor/orientation staff member

  Worked as a First Year Mentor and teacher’s aid to incoming First-Year students. Responsibilities included:- Giving campus tours to prospective students and their families- Organizing events for students- Supporting them emotionally and academically through the college transition- Providing information and resources whenever needed- Assisting professors as a teacher's aid during the 5-week First Year Experience class

• 

  American eagle outfitters inc.

  Jul 2014 - Sept 2016

  Jean expert

  As a Jean Expert at AEO, I was responsible for: - Securing customer loyalty - Providing excellent customer service on the floor, in fitting rooms, and at the register - Setting the overall standard for high performance as a Jean Expert, a leadership role on the team

• 

  Chicago alive youth camp

  Jan 2015 - Jan 2015

  Camp counselor

  Served as a Summer and Winter camp counselor through Christ Church of Albany Park, where counselors take inner-city youths to week-long retreats. Responsibilities include leading small group discussion and Bible studies, preparing food, organizing games and events, and overall supervision and mentorship.

• 

  Highpoint.church

  Aug 2016 - Apr 2018

  Lead musical worship for Young Adult, High School, Junior High events and weekend services at Highpoint Church. Responsibilities included:-Performing at weekend and mid-week events- Assuming mentorship and leadership roles for children/younger students Provided childcare for families participating in church events throughout the week. Responsibilities included:- Checking children and parents in and out- Supervising various playtime activities to keep children safe - Keeping in communication with the Director of Children’s Ministry.

  • Musical Worship Leader

    Jan 2016 - Apr 2018

  • Childcare Provider

    Aug 2016 - Dec 2016
• 

  North central college

  Sept 2016 - Mar 2017

  Grant writer

  As an intern at North Central College, I was responsible for:- Researching potential grants- Collecting information on donors- Writing proposal letters to financial partners Three successful grant proposals earned North Central College over $22,000 towards the award-winning WONC radio station, the Jr/Sr Scholars program, and cultural events hosted by the college. The internship turned into a part time position in the office of Marketing and Communications.

• 

  Young rembrandts franchise

  Jan 2018 - May 2018

  Art teacher

  - Taught step-by-step art lessons to pre-school and elementary school students. - Prepared lessons and supplies before each lesson according to the needs and skill level of each class. - Instructed at a pace appropriate for every grade level.- Instilled personal artistic confidence in every student.

• 

  American philanthropic

  Jul 2018 - Apr 2019

  Consultant

  - Created letters of inquiry, proposals, and other prospecting materials. - Researched individual and organizational prospects for clients.- Built customized profiles and matching prospects to clients based on prospect giving history, values, and interests.- Copyedited client materials.- Communicated and collaborated clearly with colleagues and Senior Consultants of the Chicago Branch of AmPhil.

• 

  Lombard park district

  Oct 2018 - Jun 2022

  Customer service representative at madison meadow athletic center

  - Supported daily facility operations through administrative support.- Provided personalized customer service to everyone at the MMAC by welcoming every guest and member at the front desk and attending to individual patron needs. - Assisted with facility rental set-ups for recreational and athletic events and programs.- Balanced sales records.- Secured new gym memberships.- Cleaned and maintained fitness equipment.- Supervised the Fitness Center.- Kept the work place clean, organized, and presentable.- Utilized RecTrac software to execute daily procedures. Show less

• 

  Kristie jorfald

  Apr 2020 - Jul 2020

  Personal stylist

  - Virtually organized client closets.- Utilized virtual wardrobe software to create and style outfits for clients.- Shopped major retailers and designers for clients.- Created online content for social media accounts to drive follower engagement.

• 

  The ladies room boutique

  Oct 2020 - Feb 2021

  Online sales/social media marketing manager

  - Analyzed local target market to direct and refine sales. - Buyer for store inventory.- Developed online selling platforms and drove drive e-sales through Poshmark, Mercari, E-Bay, and Depop. - Organized and documented store inventory. - Modeled or photographed inventory for social media posts. - Created social media post captions directed toward target market.

• 

  Nordstrom

  Nov 2020 - Jun 2022

  Stylist

  - Specialized in Lingerie/Hosiery and Designer departments. - Provided exceptional customer service to address individual client needs. - Exceeded sales goals and contributed to department growth. - Assisted clients in organizing and optimizing their wardrobes. - Secured repeat business by fostering trust and ensuring a positive, tailored shopping experience. - Built and maintained client relationships through organized record-keeping and personalized follow-up. Show less

• 

  Stones jewelry inc

  Jan 2022 - Dec 2022

  Jeweler

  - Assisted customers in fine jewelry purchases and jewelry repair considerations. - Created custom jewelry designs.- Drove sales through providing personalized service experience bolstered by specialized knowledge in metals, gems, and precious stones.

• 

  Modern closet

  Jul 2022 - now

  Personal stylist

  - Help clients identify and develop their own personal style and specify wardrobe goals.- Provide one-on-one, in-home styling consultations for overall wardrobe organization, specific occasions, and seasonal events. - Assist in developing clients' knowledge of styling through providing color palette and body type analysis. - Create a style profile according to client needs.- Coach clients through the online re-selling process to create a circular inventory process; selling clothes clients no longer wear to fund new wardrobe purchases.- Instill personal confidence in every client. Show less

• 

  Glen ellyn park district

  Nov 2022 - now

  Assistant facility manager, programming and events

  - Oversee daily operations of 94,000 sq. ft. facility including staff support and supervision, event and rental set-ups, custodial and maintenance responsibilities, and customer service. - Develop, diversify, and direct all programs and events at Ackerman Sports and Fitness Center.- Surpassed a record $218k in budget target for 2024. - Support member retention initiatives for 4,500+ members including pop-up events, raffles, giveaways, and appreciation programs.- Train and supervise 30+ staff including Front Desk, Managers on Duty, and all programming staff. - Support Group Fitness staff as a substitute instructor for HIIT and Tabata classes. - Implement employee engagement and recognition programs independently at Ackerman SFC and also through Sunshine Club, a park district-wide employee recognition initiative. - Assist with other park district programs, events, meetings, and trainings as needed.- Proficient in ActiveNet, TimePro, Springbrook, iWork, When2Work, and Outlook/Microsoft Office software.- Adept in Canva for Marketing and Communications purposes.- Personal Trainer Certification (SCW)- CPRP Certification (NPRA) Show less