Experience

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  Freelance

  Feb 1992 - Jun 2006

  Professional actress
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  Sr graphics

  Jan 2003 - Nov 2005

  Founder and training specialist

  - Conducted comprehensive training sessions and workshops to educate clients on the optimal use of Microsoft products, including Microsoft Office and other productivity tools.- Provided expert guidance and support in developing and refining commercial clients' brand identities, including logo design, visual assets, and brand messaging.

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  Little sis productions

  Feb 2005 - Mar 2011

  Digital media producer

  - Marketing- Communications- Microsoft (M365) Training & Facilitation

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  Sandy hill llc

  Jun 2009 - Aug 2009

  Video producer

  - Conceptualised creative ideas for video content that resonated with the target audience.- Edited footage to produce engaging and visually compelling videos that accurately represented the spirit of Sandy Hill.

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  Bank of new zealand

  Jul 2011 - Apr 2014

  Digital media channel advisor

  Responsible for the day-to-day operations and content management of the National BNZ Digital Signage network, ATM Digital Signage and the BNZ Partner Business Centre interactive digital signage.

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  Film it yourself nz

  Mar 2012 - Sept 2016

  Freelance video editor & producer

  - Marketing - Training content creation- Branding- Communications

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  Hope presbyterian

  Feb 2015 - Mar 2017

  Digital media producer

  - Digital content creation- Social media- Web design & content creation- Marketing- Graphic design- Communications- Engagement with internal & external stakeholders

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  Hope presbyterian & hornby presbyterian community trust

  Mar 2017 - Apr 2018

  Marketing communications manager

  - Developed and managed a successful multiple-channel strategic communications plan. Impact: Fundraised $11 million for new community buildings across Canterbury and in Siliguri, India.- Creatively and strategically developed all marketing and brand activities for HPCT. Impact: Enhanced brand visibility and recognition, attracting increased support and engagement fromthe community.- Oversaw the development of co-operative marketing and communication plans with key partners. Impact: Strengthened partnerships and collaboration with key stakeholders, amplifying the reach andimpact of marketing efforts.- Maintained partnerships with media agencies and vendors. Impact: Ensured effective placement and delivery of marketing materials, optimising return oninvestment (ROI). Tracked ROI from media placements and vendor services, evaluated effectiveness ofpartnerships in achieving marketing objectives. Show less

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  Earthquake commission (eqc)

  Apr 2018 - Oct 2018

  Communications & engagement manager (canterbury business unit)

  Member of the Senior Leadership Team within the EQC Canterbury Business Unit.- Implemented and managed multiple external nationwide change communication campaigns.Impact: Assisted in the collaborative cross-organisation effort to settle and close all off Canterbury’s 6400 remaining claims. - Maximised employee adoption and minimised reluctance to change through internal and external communications channels.Impact: Promoted a culture of openness, understanding, and acceptance of change initiatives among EQC employees. Measured employee engagement metrics such as participation rates in training sessions, feedback scores on communication materials, and employee satisfaction surveys.- Facilitated department-wide communication and feedback ‘stand up’ sessions to groups larger than 350 people on a weekly basis.Impact: Promoted transparency, participation, and dialogue around EQC initiatives, fostering a culture of openness and accountability. Show less

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  Ministry of social development (msd)

  Apr 2019 - Aug 2022

  Digital Workplace Programme (Organisation wide transformation)A 'hands on' change and communications management role enabling business adoption of transformational technology change across the organisation (11,000 staff) and hosted government agencies (750 staff). A complex transformational programme across multiple streams of work which will change the way people and deliver value to MSD clients. - Microsoft Teams and SharePoint Migration: Worked on the migration of 11,000 Ministry staff (corporate and service delivery staff) to Microsoft Teams, SharePoint, and related Microsoft 365 productivity applications, facilitating enhanced collaboration and workflow efficiency. Impact: Improved communication and streamlined processes, resulting in increased productivity and collaboration across the organisation. Achieved a 95% adoption rate of Microsoft Teams and SharePoint among staff members.- Meeting Room Technology Upgrade: Assisted with the upgrade of meeting room technologies to be Microsoft Teams compatible across all Ministry sites, enabling seamless virtual collaboration and communication.Impact: Ensured consistent and effective communication channels (emails, videos, roadmaps, info packs, feedback sessions) for staff members, leading to improved meeting efficiency and collaboration. - Exchange Online Migration: Migration of the Ministry of Social Development to Exchange Online from Exchange 2013, optimising email management and information systems.Impact: Improved communication reliability and efficiency, resulting in enhanced productivity and service delivery.- Mobile Device Upgrade: Worked on the upgrade of all approved mobile devices (iPhones, iPads) for 11,000 staff members and hosted government agencies (750 staff), enhancing security and support capabilities.Impact: Ensured seamless continuity of operations and improved efficiency through enhanced mobile device security and support. Show less Connected Workspace Programme (Transformational & Organisational Change)Change and communications role leading multiple change activities across several work streams, liaising with internal projects/ programmes and understanding integration opportunities and risks.Developed comprehensive change management plans and road maps to successfully implement transformational changes across multiple work streams:--- Upgrade of the Ministry’s Electronic Document Management System (Objective).Implementation of SharePoint as the Ministry’s Information Repository--- Migration to Microsoft 365’s full suite of cloud capabilities and applications, Microsoft Teams and related capabilities--- Implementation of changes in Identity and Access Management and Information Security and Protection.- Established a successful User Experience (UX) Group with widespread participation across the Ministry.- Developed values and a mission statement for the wider programme and separate work streams.- Alignment of stakeholder understanding and commitment to programme objectives.- Effectively branded and marketed programmes internally and externally- Measured increase in programme recognition and engagement both internally and externally. - Actively engaged stakeholders from the C-Suite in the National Office to Service Delivery staff (11,000) across New Zealand.- Designed visually appealing collateral to inform, persuade, and promote forthcoming changes, effectively disseminating key messages across physical sites, online platforms, and during training sessions. Additionally, I produced informative and promotional videos that were widely viewed and engaged stakeholders across various channels.- Conducted role-based learning needs analysis and led training design efforts. Show less Alignment for Success Programme (Transformational & Organisational Change)Development and implementation of multiple change, communications and engagement strategies from initial phase to execution. A scaled agile framework (SAFe) co-design programme to transform organisation and workflow patterns to guide MSD in scaling lean and agile practises. - Introduced the Ministry to a variety of new digital communication platforms and streamlined communication processes.Impact: Maximised stakeholder participation and adoption, benefiting both change initiatives and wider organisational communications. Achieved a steady increase in awareness and engagement to 94% across the organisation within the first 4 months. Public sector industry average for long-term engagement of this kind is 23%.- Built and nurtured trust and influence with the C-Suite, as well as a diverse array of stakeholdersImpact: Fostered collaboration, alignment, and support for change initiatives. Increased stakeholder satisfaction ratings; improved alignment with program objectives.- Developed and implemented a mix of change communications, including intranet (internal organisation website), design collateral, presentations, newsletters, and management toolkits.Impact: Enhanced understanding and acceptance of change initiatives across the organisation. Measured increase in employee engagement with communication materials; positive feedback from stakeholders.- Facilitated department-wide presentation and feedback sessions to groups larger than 500 people.Impact: Promoted transparency, participation, and dialogue around transformation initiatives. Quantified participation rates and feedback scores from session attendees; tracked implementation of feedback into subsequent initiatives. Show less

  • Change Manager

    Apr 2022 - Aug 2022

  • Senior Change Manager

    Apr 2020 - Apr 2022

  • Communications Engagement Manager

    Apr 2019 - Apr 2020
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  Ministry of justice - new zealand

  Aug 2022 - Jan 2023

  Change communications lead

  The transformation of Policy Group is a multi year programme, shifting the organisation to a new target operating model through the co-design and implementation of fit for purpose processes, systems, frameworks and investment in staff wellbeing for a sustainable and thriving future.- I collaborated closely with the C-Suite of the Policy Group, aligning their visions and objectives to foster cohesion within the team. My primary focus was on understanding their aspirations for the Policy Group’s new operating model and identifying opportunities for improvement. I dedicated significant effort to gaining their support for the transformative program, aiming to inspire enthusiasm among their teams and cultivate belief in the forthcoming changes.Impact: Realised a notable improvement in program understanding and an increase in stakeholder alignment with program objectives.- Revitalised the branding and visual identity to create a new ‘look and feel’ for the programme.Impact: Achieved a measurable 78% increase in program recognition internally and an increase in external stakeholder engagement across the Ministry.- Directed SharePoint administration and communication site development initiatives.Impact: Reintroduced the program to Policy Group and internal departments, fostering positive engagement and shifting from active opposition or ignorance to constructive participation.- Creation and refinement of Policy Group Personas Impact: Enhanced effectiveness of tailored engagement strategies for diverse stakeholder groups. Show less

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  Salt & ray creative

  Feb 2023 - now

  Change & communications consultant