Michelle Harris

Experience

• 

  Hotel Berlin, Rega GmbH & Co. KG, Sindelfingen

  Apr 1991 - May 1996

  Front Office Manager

  Responsible for the smooth running of Front and Back officeCheck in/Check outReservation ManagementShift plan ManagementStatements for Day-, Month- and Year endEventmanagement (Conferences, Weddings, Partys)

• 

  Vodafone

  Jun 1996 - Jun 2008

  Sachbearbeiterin/Call Center Agent

  Answering all questions about customer accounts/subscriptionsGeneral questions about VodafoneService changesTechnical informationCommercial information

• 

  Vodafone Germany

  Jul 2008 - Aug 2011

  Customer Service Manager for global customers

  Order ManagementReporting (customer data, invoice data)Complaint Management (technical as well as commercial)Price information (rates, services and hardware)

• 

  Vodafone Group Services

  Oct 2011 - Jan 2015

  Local Service Manager

  Service governance for assigned global customersProcess managementEscalation managementC-Level EngagementProject managemant (Migration, Porting)Service Level Agreement (SLA) ManagementService Strategy (Sales activity of global service Products)Service Review Meetings

• 

  Sabbatical

  Feb 2015 - Feb 2016

  .
• 

  Swisscom

  Feb 2016 - May 2016

  Global Service Managerin

  Vodafone Global Enterprise hosted by Swisscom (Schweiz) AG

• 

  Swiss Life

  Sept 2016 - now

  • Vorsorge- u. Finanzspezialistin

    Nov 2023 - now

  • Precautionary Consultant and Financial Advisor

    Sept 2016 - now