Dave Hodgson

Experience

• 

  BT Fleet

  Dec 1999 - Aug 2008

  Led, managed and motivated a team of eight technicians in a busy vehicle workshop environment. Provided a maintenance service to internal (British Telecom), major external (AA, G4S, British Transport Police, National Grid Gas) and private customers.• Built and maintained relationships with customers and suppliers; provided an excellent consistent customer service which instilled confidence and maximised revenue streams.• Forward-planned the future workload to meet KPI’s and SLA’s which prevented monetary penalties on external maintenance contracts.• Attended and, at times, conducted regular maintenance update and review meetings with customers to prevent misunderstanding, provide clarity on major works being carried out and ultimately provide a smooth service.• Pragmatically dealt with conflict and complaints in a calm, courteous manner which ensured problems were successfully resolved.• Ensured the accuracy of all paperwork for compliance and completion of successful external audits. Show less Carry out service, maintenance and repair of BT, AA, and British Transport Police vehicles to within industry standard timescales Working with the minimum amount of supervisionDiagnose and repair electrical and mechanical faults on vehicles and any ancillary equipment Keeping my working environment clean and tidy in accordance with Health and Safety requirements and legislationLiaising with customers and adopting excellent customer service skills, thus ensuring customers receive the highest possible standardEnsuring I am productive and can account for the full amount of hours I am scheduled to work each day Show less

  • Workshop Supervisor

    Jun 2006 - Aug 2008

  • Technician

    Dec 1999 - Jun 2006
• 

  Carmichael Support Services

  Aug 2008 - Apr 2013

  Product Support Engineer

  Based at Manchester Airport Fire Service; delivered a maintenance contract to service and maintain fire engines, operated remotely from head office. • Closely liaised between employer and customer, acted as the face of Carmichael Support Services at Manchester Airport Fire Service. • Foresaw and prevented minor issues from escalating and provided excellent customer service which ensured an on-going contractual agreement.

• 

  MAG (Airports Group)

  Apr 2013 - now

  Delivering an array of diverse capital expenditure projects across Manchester Airport to time, cost, and quality constraints whilst meeting MAG Asset Standards and business needs within security-critical infrastructure.Main responsibilities:• Liaise closely with MAG Assets and business stakeholders to fully understand the project need and success criteria so increasing success probability.• Develop the project through pre-construction: identify design and construction project deliverables; define key project milestones; prepare key project governance documentation: identify and engage the wider MAG stakeholders impacted. • Drive the procurement process: conduct mini tenders amongst framework service and construction providers to drive best value; present at capex panels to justify the capital expenditure so releasing funds; liaise closely with the procurement team for NEC contract drafting and issuing.• Work in tandem with Construction Managers through project delivery so identifying and mitigating risks promptly.• Contract administration: successfully utilise CEMAR for key communications, programme acceptance, early warnings, and compensation event administration; analyse and action payment applications• Adherence with C(DM) 2015 Regulations and MAG Group Health and Safety policies, processes, and management systems to drive a ‘Safety First’ culture across project delivery.• Build and develop key internal and external stakeholder relationships, particularly with the framework service and construction providers, for successful project outcomes.• Work with the wider Capital Delivery team to organise and deliver supplier engagement forums and events. Show less Fire Service Engineer, Manchester Airports Group (MAG), Manchester Airport(April 2013 – September 2022)Autonomous management of £7m of airport fire vehicles and equipment. Consistently meeting regulatory and legislative requirement for the mandatory provision of fire appliances at Manchester Airport as proven by successful regular Civil Aviation Authority Audits.Main responsibilities:• Identify problems and manage a diverse range of projects to time, cost, and quality targets to deliver effective solutions.• Manage and co-ordinate contractors on site in a dynamic workplace environment using the internal security clearance system when required.• Provide verbal and written reports regarding vehicle serviceability and lifecycle analysis to provide assurance to director level. • Strategic planning of future predicted vehicle and ancillary kit requirements to assist in projected budget planning.• Theoretical and practical product training to crews to ensure fire vehicles are operated in a safely whilst delivering complex technical explanations clearly, concisely, and in a non-technical manner. Show less

  • Project Manager

    Oct 2022 - now

  • Fire Service Fleet Maintenance Engineer

    Apr 2013 - Sept 2022