DeAnna Benson, CPhT, MSL

Experience

• 

  Walgreens

  Feb 2007 - Aug 2008

  Pharmacy Technician

  Primary responsibilities include inputting prescription orders into the system, and assisting customers with picking up their prescriptions. Additional responsibilities include inventory and restocking shelves with supplies received; filling, compounding, and transferring medicine from one store to the other.

• 

  Cornerstone Hospital

  Aug 2009 - Aug 2011

  Pharmacy Technician
• 

  Memorial Hermann Health System

  Jan 2010 - Jan 2012

  Responsibilities include filling the Pyxis machine. Emptying the medication buckets with returned medications and putting them back on the shelf. Printing reports to fix the PAR levels in the PYXIS machines that are stocking out. Fixing the medication errors on my assigned floor in the Pyxis machine and putting the correct medication in the machine. Assisting the pharmacists, the nurses, administration (director or manager) and other staff; with medication needs, questions and any other problems. Show less

  • Pharmacy Tech

    Jan 2010 - Jan 2012

  • Pharmacy Tech

    Jan 2010 - Jan 2012
• 

  Houston Methodist

  Mar 2013 - Aug 2017

  Pharmacy Technician

  Assisted with patient care, checked other technicians’ work, lead technicians on the evening and night shift.

• 

  UnitedHealth Group

  Nov 2018 - Feb 2019

  Pharmacy Technician

  Prior Authorization Department

• 

  UnitedHealth Group

  Dec 2019 - Jul 2023

  • Senior Customer Service Representative

    Aug 2021 - Jul 2023

  • Pharmacy Technician

    Jul 2020 - Jul 2021

  • Pharmacy Technician

    Dec 2019 - Jul 2020
• 

  UnitedHealthcare

  May 2022 - now

  Research, identify and obtain data/information needed to help process claims or resolve claims issues (pre-authorizations, verify pricing and/or applicable benefits). Ensure that proper benefits are applied to every claim. Apply knowledge of customer service requirements to process claims appropriately. Identify and apply knowledge of new plans and help customers to process their claims appropriately. Identify and resolve claims processing errors, issues and trends as needed. Communicate and collaborate with external stakeholders to resolve errors or issues. Collaborate with internal business partners to resolve claims errors or issues. Document and communicate status of claims and adhering to reporting requirements. Show less Uses pertinent data and facts to identify and solve a range of problems within an area of expertise. Investigates non-standard requests and problems, with some assistance from others. Works exclusively within within a specific knowledge area. Prioritizing and organizes own work to meet deadlines. Provided explanations and information to others on topics within their area of expertise. Analyzes and investigates claims, benefits and billing inquiries. Explain claim breakdowns, explain pre-auths (whether approved or denied), assisting in getting the pre-auths expedited for the member. Submit claims to be reprocessed or help the member to submit an appeal. Team collaboration with other departments. Show less

  • Claims Representative Associate

    Mar 2022 - now

  • Small Business Client Service Manager

    Jul 2023 - Jan 2025

  • Associate Account Manager Client Service Intern

    May 2022 - Jan 2025
• 

  United Heathcare

  Oct 2024 - now

  Provider Services

  • Assist providers with claim submission, troubleshoot claim rejections, identify coding errors, and work with internal teams to resolve claim issues.• Educate providers on billing guidelines, new policies and best practices to ensure accurate claim submissions. • Investigate and resolve provider complaints regarding billing discrepancies, payment delays, or system errors, escalating complex issues to appropriate departments when necessary• Verify patient eligibility, explain coverage details, and provide accurate information regarding copays, deductibles, and out-of-pocket costs.• Direct customers to the right department or supervisor, if I cannot assist with caller in resolving the problem at hand. Show less