Lubica Lapunikova

Lubica Lapunikova

Front of House Manager

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location of Lubica LapunikovaSlovakia

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  • Timeline

  • About me

    Project Manager at IBM

  • Education

    • Univerzita Mateja Bela, Banska Bystrica

      1999 - 2004
      Master's degree Business Management, Marketing
    • Grammar School, Povazska Bystrica, Slovakia

      1995 - 1999
  • Experience

    • Newport Links Golf Club & Resort

      Sept 2005 - Jun 2008
      Front of House Manager

      • Point of contact for visitors • Ensuring the high level of customer service provided by reception, restaurant and bar staff and smooth day-to-day running of the hotel as well as overseeing weddings and functions• Staff rotas, training of the new team members • Dealing with customers’ complaints

    • Mythos Training

      Jun 2009 - Jan 2012

      • Developing, building and maintaining customer relationships• Handling customers’ complaints• Liaising with web developers and medical magazines• Organising company’s stand and preparation of promotion materials for domestic and overseas exhibitions • Primary point of contact for clients• Identifying and recording customers’ needs• Recommendation of appropriate courses• Day-to-day administration

      • Customer Relations and Marketing Manager

        Aug 2010 - Jan 2012
      • Administration and Customer Service Co-ordinator

        Jun 2009 - Jul 2010
    • IBM

      Jun 2012 - now

      • Managing accounts by maintaining high standard of business controls and ensuring good relations with all departments within IBM and internal clients• Ensuring smooth flow of revenue on a monthly basis, forecasting and billing• Managing contract performance, review and audit management, risks and issues management, contract deliverables and baselines• Supporting project executive to manage client relationships • Acting as trusted business advisor and interface between departments• Contract change management • Handling E2E program management processes Show less

      • Project Manager

        Oct 2015 - now
      • Contract Commercial Manager

        Jun 2012 - Sept 2015
  • Licenses & Certifications

    • English Translator State Exam C2

      State Language school Bratislava
  • Volunteer Experience

    • General help on organic farms

      Issued by WWOOF Japan on Jan 2011
      WWOOF JapanAssociated with Lubica Lapunikova