Lubica Lapunikova

Experience

• 

  Newport Links Golf Club & Resort

  Sept 2005 - Jun 2008

  Front of House Manager

  • Point of contact for visitors • Ensuring the high level of customer service provided by reception, restaurant and bar staff and smooth day-to-day running of the hotel as well as overseeing weddings and functions• Staff rotas, training of the new team members • Dealing with customers’ complaints

• 

  Mythos Training

  Jun 2009 - Jan 2012

  • Developing, building and maintaining customer relationships• Handling customers’ complaints• Liaising with web developers and medical magazines• Organising company’s stand and preparation of promotion materials for domestic and overseas exhibitions • Primary point of contact for clients• Identifying and recording customers’ needs• Recommendation of appropriate courses• Day-to-day administration

  • Customer Relations and Marketing Manager

    Aug 2010 - Jan 2012

  • Administration and Customer Service Co-ordinator

    Jun 2009 - Jul 2010
• 

  IBM

  Jun 2012 - now

  • Managing accounts by maintaining high standard of business controls and ensuring good relations with all departments within IBM and internal clients• Ensuring smooth flow of revenue on a monthly basis, forecasting and billing• Managing contract performance, review and audit management, risks and issues management, contract deliverables and baselines• Supporting project executive to manage client relationships • Acting as trusted business advisor and interface between departments• Contract change management • Handling E2E program management processes Show less

  • Project Manager

    Oct 2015 - now

  • Contract Commercial Manager

    Jun 2012 - Sept 2015