Paul Anthony Lomigo

Experience

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  IBIDEN PHILIPPINES, INC.

  Aug 2005 - Feb 2006

  Line Engineer

  Conduct Tests to ensure quality of productAssess products to make sure that no quality issuesPerform Analysis to identify root cause for any production issues that happened inside the operationsEnsure compliance to established specifications and quality system.Ensure that assembled and tested parts are reliable.Implement various QA inspection procedures in accordance to establishedspecifications and industry requirements and or systems.Review specifications to determine if applicable.Conduct training, counseling, and performance review to QA inspectors.Perform data analysis through the use of SPC tools for the formulation of corrective actions, possible reduction in sampling frequency, and streamlining of QA In process activities.Coordinate with various departments for yield and quality improvement..Develop QA procedures from In-process to final product acceptance.Generate quality information feedback to management on areas where its attention is required.Coordinate closure of customer complaints/returns.Perform initial failure analysis on failure seen in Assembly or Test to facilitate root cause analysis.Define improvements in the quality system to ensure compliance to QS9000, ISO9000, and Military quality systems.Conduct in-process audit to ensure compliance to specification/s.Determine meaningful monitors and OCAP's to capture /detect maverick lots.Perform GR & R studies on measuring equipments being used.Participate in quality improvement teams.Convene Material Review Board (MRB) regarding disposition of non-conforming materials.Coordinate with the Customer Service Group (CSG) on non-conforming materials requiring site concurrence.Participate in new process and equipment qualification. Show less

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  EPLDT Ventus

  Sept 2006 - Nov 2009

  Team Leader

  • Motivating and inspiring team to surpass their potential • Meeting and exceeding departmental objectives, including conversion targets and key metrics• Conducted meetings and coaching sessions with Supervisors to monitor daily and weekly reports• Provided direct counseling to Customer Service Representatives• Looking constantly for development as well continuous improvement for the entire team.• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.• Pioneered Sportfest for ePLDT VentusKey Achievements:• 2008 Outstanding Team Leader, out of 54 Team Leads for both Manila and Iloilo Sites• Trusted to handle 7 adhoc functions• Team POC in the Division• Monthly TOP Team, minimum of 3 times maximum of 6 times per year (2008-2009) Show less

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  SPi Global

  Feb 2010 - Mar 2014

  Operations Supervisor

  • Deputizes Operations Manager• Responsible for ensuring that Key Metrics are met in a call center environment (120 EMPLOYEES)• Conducts meetings and coaching sessions with Supervisors to monitor daily and weekly reports• Provides direct counseling to team leaders and customer supports• Creates SLAs• Organized a systematic annual performance reviews for subordinates in accordance with company policyKey Achievements:• Earned Trust of PAL Express Clients which resulted to FTE increase, from 33 to 120 full time employees• Introduced TMS for Flight Disruption. Later on absorbed by the client in setting targets.• Received several commendations while managing Flight Disruptions Department• Maintained annual attrition of <5% • Leads engagement and strengthened teamwork among all teams• Trusted and being consistently requested by the client to attend WBR, MBR and QBR in Manila Show less

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  San Miguel Corporation

  Mar 2014 - Jul 2015

  Operations Supervisor

  • Deputizes Operations Manager• Responsible for managing Operations and Performance Delivery in the division and the account• Supervising Team Leaders handling Domestic and International Reservations, Ticketing, Mabuhay Miles and Flight Disruption• Performance Management by managing account metric and functions concerned to call center environment• Deals with PAL clients, conducts WBR, MBR and QBR reports and meetings• Handled 105 EMPLOYEES,7 Supervisors and directly reports to Operations ManagerKey Achievements:• Meets sales quota for both Domestic and International Reservations for 2 quarters of 2014• Pioneered Mabuhay Miles and Flight Disruption departments • Maintained target AHT, Quality and Errors • <5% Attrition in 1.5 years Show less

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  Reed Elsevier Philippines

  Jul 2015 - Oct 2020

  Operations Supervisor II

  • Responsible for the overall Content Operations and Performance Delivery• Operations, Editorial, Print Legislation, Newsletters for Canada• Performance Management, Employee Talent Development & Employee Retention• Deals and Manages Business Units (Canada Stakeholders)• Handled 19 EMPLOYEES, 4 workstreams and directly reports to Operations ManagerKey Achievements:• Maintained consistent 95% Quality, Timeliness and 0% Manufacturing Error across all content materials. (loose-leaf publications tiers 1, 2 and 3 & newsletters, Print Legislation)• Pioneered cross skilled content editor profiles (Hybrid Profile) for Canada Team. Increased efficiency by 10-15% • Managed LN Canada Analytical Content Operations for over 5 years with zero Disciplinary Action and Performance Improvement Plan• Leads Employee Engagement Core Group and Multimedia Teams• <5% Attrition in 5 years• Six Sigma Yellow Belt Trained and Certified, June 2016, Error Reduction on Copy Editing and Cite Checking• Servant Leader Awardee for the year 2016 and 2018• Six Sigma Green Belt Trained and Certified, June 2018, Improve Timeliness Rating for First Pass Milestone• Best CI Project 2018, Green Belt Category• Recipient, Best Visual Management Board Award (2018 and 2019), Best Team Photo (Social Media Week 2018 and 2019)• Co-led REPH Culture and Branding thru SUPCOMM Show less

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  Asurion

  Mar 2021 - Jan 2022

  Operations Supervisor

  *Handled 15 direct reports and manages key metrics in a call center environment*Directly reports to an Operations ManagerKey Achievements< First team to go on Work at Home due to excellent performance.< First team to win Cowabunga Challenge for Sales< Trusted to mentor new Supervisors during first stages in operations< Meets the targets consistently.< Perfect attendance for the entire tenure.< Attrition @ 0% < 0 disciplinary memo. Highly engaged team.< Mentored and developed team members for career growth. 2 direct reports promoted as coaches and 2 were promoted as trainers Show less

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  Charleston County School District

  Aug 2022 - Aug 2024

  Support Associate
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  Medical University of South Carolina

  Apr 2024 - now

  Anesthesia Technician