Moiyd A.

Experience

• 

  Advanced Communications & Electriconics Systems Co., Ltd.

  Oct 2009 - Jul 2012

  System Engineer

  ✔️ I was mainly in charge of the helpdesk, IT Assets, and back-office IT support. In addition to development tasks to build applications that serve company workflow.

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  RayanMed

  Jul 2012 - Feb 2015

  ✔️Implemented cardiac quantification and analysis solutions in collaboration with a diverse team, as well as integrating custom RIS/PACS Solutions under heavy workloads.✔️Scoped technical solutions, answered RFQ/RFP, adapted solutions, and worked with senior leadership to facilitate high-level business development planning. ✔️ Implemented a Linux-based system (Centos, Ubuntu) for PACS core, ESXI, and Virtualization in a high-stress workplace, earning the best performance reviews.✔️ Handled technical checkups and backups, implemented server clustering systems, and produced a knowledge hub to share vital info on technical topics.

  • Presales Specialist

    Jul 2013 - Feb 2015

  • Healthcare Informatics Engineer

    Jul 2012 - Jul 2013
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  GE Healthcare

  Feb 2015 - Nov 2018

  HCIT Consultant

  ✔️ Worked mainly as a Remote Support (L2), managed incidents & service requests in Saudi Region. ✔️ Performed complex installations for GE Systems, including RIS, CCG, PACS RA1000, PACS Universal Viewers (UV), and Zero Foot Print Viewers (ZFP), earning the best possible performance reviews year-over-year.✔️ Improved methods to support customers, maintaining top-tier service delivery quality and maintaining complete customer satisfaction with NPS ratings of 9 and 10.

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  Confidential

  Dec 2018 - Apr 2019

  Sr. Healthcare IT Professional

  ✔️ Orchestrated healthcare services and acted as the primary Healthcare IT consultant.✔️ Forged lasting relationships with key customers to increase account retention.

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  GE Healthcare

  Jul 2019 - now

  Lead Customer Support Analyst

  ✔️ Drove time-sensitive customer hospital care areas environment assessments.✔️ Executed and installed various care solutions such as High Acuity Care Systems, Perinatal Systems, OR management systems, and Medical Device interfacing systems (MDI).✔️ Handled scripting, service support execution, and other functions, all while coaching and training new hires on support analysis topics and practices.✔️ Planned the Periodic Preventive Maintenance (PPMs) for key account customers around the region (MENEAT & SSA), ensuring productivity. Show less