Juan Carlos Fernández Montero

Juan Carlos Fernández Montero

Customer Service Representative

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location of Juan Carlos Fernández MonteroCosta Rica

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  • Timeline

  • About me

    Project Manager in HVAC systems

  • Education

    • Saint Francis College

      1994 - 1998
      High School

      High School

    • Universidad de Costa Rica

      1999 - 2006
      Bachelor of Engineering (B.Eng.) Mechanical Engineering

      Activities and Societies: Escuela de Ingeniería Mecánica Mechanical Engineering

    • Tecnológico de Costa Rica

      2015 - 2015
      Project Management Professional Development Courses
  • Experience

    • BetonSports PLC

      Jan 2001 - Jan 2006
      Customer Service Representative

      As a customer service representative I handled incoming calls of clients with inquiries, complaints, request of deposits and withdrawals of money, all regarded to the bookmaking industry.

    • Telepublicidad SBG Global S.A

      Jan 2006 - Jan 2007
      Customer Service Representative

      As a customer service representative I handled incoming calls of clients with inquiries, complaints, request of deposits and withdrawals of money, all regarded to the bookmaking industry.

    • Phelps Dodge

      Jan 2007 - Jan 2007
      Process engineer

      I was in charge of collecting the best practices of operators for each machine in each of the production processes and documented in various operating manuals.

    • Multifrio

      Aug 2007 - now
      Project Manager H.V.A.C Systems

      I am in charge of planning, organizing, executing and controlling resources, procedures and protocols to achieve all the goals in H.V.A.C projects; within the time, quality and budget expected by all the stakeholders.I also participate of the design and proposal department at Multifrio.

  • Licenses & Certifications

    • Learning Gantt Charts

      LinkedIn
      Sept 2020
      View certificate certificate
    • Scrum Fundamentals Certified (SFC)

      VMEdu Inc.
      Oct 2024
    • The Six Morning Habits of High Performers

      LinkedIn
      Sept 2020
      View certificate certificate
    • Project Management: Preventing Scope Creep

      LinkedIn
      Sept 2020
      View certificate certificate