Rohit Kumar Palli

Experience

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  Tech Mahindra

  Aug 2014 - Feb 2015

  Associate
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  Dell

  May 2015 - May 2016

  Technical Support Engineer

  • Asked customers targeted questions to quickly understand the root of the problem.• Gave walkthroughs to clients, either via phone, email, or chat, until resolution is achieved.• Properly escalated unresolved issues to appropriate internal teams.• Ensured all issues are properly logged.• Prepared accurate and timely reports.• Documented technical knowledge in the form of notes and manuals

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  Hewlett Packard Enterprise

  May 2016 - Dec 2018

  Technical Solutions Consultant

  • Provided enterprise-level assistance to our customers using the IT operations platform. • Diagnosed and troubleshot product issues/questions and help HPE clients leverage the product effectively.• Resolved product issues and responding to any product questions from customers. • Used email and phone communication to provide clear, written instructions and technical manuals.• Guided onsite technician to Prepare, stage, set up, and perform system startups/shutdowns, following established troubleshooting guides and procedures recommended by HPE.• Performed hardware break/fix hardware swap and coordinate factory warranty services for large-scale clustered systems.• Supported various servers such as DL, ML, Blade Servers and multivendor Product portfolio in HPE.• Worked on data center hardware including CPUs, GPUs, management (HPE One view) and networking equipment. Show less

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  Fleming Student Administrative Council

  Feb 2019 - Aug 2019

  Student Volunteer
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  The Home Depot

  Mar 2019 - Dec 2019

  Freight Associate (Part Time)
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  Fleming College

  May 2019 - Aug 2019

  Project Coordinator
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  Perfumes Etc Limited

  Sept 2019 - Oct 2020

  Project Manager

  • Created project scope, request for proposals, and capital requests.• Aggregated data to model finances and operations, communicating reports, insights, and recommendations to 10+ departments.• Conducted Scrum Calls on daily bases to get the Project updates.• Owned financial analyses, evaluating year to year and quarter to quarter reports to advise top management.• Planned smarter resource allocation, which decreased costs by 7%Recorded and reported key metrics to team members and management.• Achieved 96% of deadlines by communicating realistic expectations. Show less

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  Morgan Stanley

  Dec 2020 - now

  Business Analyst

  • Served as consultant for clients on training, product evolution, and updated scope and requirements.• Developed and implemented business strategies across all departments to increase efficiency, reduce costs and improve overall business performance by 20%.• Analyzed reporting in Power BI to find $74K in savings from ineffective vendor subscriptions and infra-allocations.• Supported product owners, business line partners and IT teams in their decision making and deliverables.• Identified potential process improvements and streamlined existing processes by leading the creation of process mapping diagrams, user flows and workflow diagrams.• Documenting client requirements and implementing all parts of Product lifecycle, serving as the liaison between clients and team to ensure alignment with goals.• Performed high-level, detailed impact analysis from all angles of the process with the help of technical leads.• Monitored system performance and offered recommendations for system optimization to meet operational objectives.• Designed, implemented and tested a new enterprise system to support daily operations, resulting in a 40% increase in user satisfaction and performance.• Good working knowledge of Service Now and Jira.• Writing functional test cases for features and supporting with user acceptance testing• Planned and conducted two-week Sprint Cycles with the development team adopting the Agile methodology to derive more meaningful outcomes for the Project.• Fostering the end-to-end business process transformation, change management and continuous improvement in the Project.• Lead the team with development and testing of support platform build on Service Now platform.• Derived Business Analysis, Requirements gathering, testing and deployment of two Enterprise Cloud Projects in the Department. Show less