Lucas Santos

Experience

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  Iochpe-Maxion S.A.

  Jan 2021 - Dec 2021

  IT Network Intern

  Monitoring of Backup routines. - Verification and monitoring of the network environment - Maintenance and assembly of microcomputers, - Installation of overhead projectors in meetings, - Installation and maintenance of printers, - Establishing the interface with end users, - Communicating with other departments and keeping the performance data updated for the team. - Creation and configuration in AD (Active Directory) user profile in the domain. - Opening, closing and directing internal calls and with companies that provide corporate printing services and external maintenance. - General user support for employees at the Board level, - Remote user support (VNC) and in person, - Installation of overhead projectors in meetings, - Installation and maintenance of printers, - Installation of Institutional Programs, - Maintenance of Notebooks, desktops and peripherals, - Installation of programs and systems (Oracle, Delphi and Windows XP and 7, 8 anda 10 Operating Systems) - Customer data management (call recordings, IVRs); - Problem solving in critical situations in customers; - Server configuration and administration Show less

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  Sem Parar

  Dec 2021 - Jan 2023

  Keeping the Software Park available and running- Providing customer support- Responding to requests from IT users- Remote support for stations and servers (Anydesk, SCCM, TeamViewer RDP)- Installation of systems (TS and Windows 7 and 10 Operating Systems)- Installation of Institutional programs- Carrying out activities related to the improvement of microcomputer processes- Keep up-to-date performance data for the team- AD administration and services on Windows Server platforms- Configuration of internet access rules- Licensing through the Microsoft Office 365 Portal- Acting in the implementation of the Office 365 tool- Installation and monitoring of antivirus stations and servers and Windows Firewall Show less

  • Senior Support Analyst

    Dec 2022 - Jan 2023

  • IT Support Analyst

    Dec 2021 - Jan 2023
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  ESC Partners

  Jan 2023 - Feb 2024

  Oracle Analyst

  Implementation of the First Oracle Utilities Customer Cloud Service Case in Brazil;- Maintenance and Development of Integrations - CCS, OFS, Synchro, EBS, and Sales Force;- Development of Integration Architecture;- Process Development and Automation;- API REST, SOAP, JSON, XML, XSD, XSLT;- Development of Technical Documentation;- Business Process Modeling.

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  Empresa Confidencial

  Feb 2024 - now

  Technical Consultant