Heury Marmolejos

Experience

• 

  IMobile US

  Jun 2011 - Mar 2014

  Lead Technical Consultant/Supervisor

  • Prepared detailed reports for management to clarify existing trends, reviewinventory data and support shrink minimization and safety awareness.• Applied performance data to evaluate and improve operations, target currentbusiness conditions and forecast needs.• Assisted customers in identifying issues and explained solutions to restore serviceand functionality.• Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users.• Motivated new hire technicians to consistently deliver effective solutions throughcoaching and recognition. Show less

• 

  RadioShack

  Mar 2013 - Oct 2015

  Master Technician

  • Supervised 80+ technicians with a total of 160+ stores in the district and providedon call customer support• Traveled to multiple locations to resolve customer product conflicts and conductedaudits at all assigned stores for quality, inventory and data.• Worked diligently to resolve unique and recurring complaints, promoting loyaltyand enhancing operations.•Created training courses for new hires to guide each individual on providing customer service and quality repairs.•Conducted training classes for groups of 15-20 in order to evaluate potential candidates for opening repair technician position Show less

• 

  OEM Source, Inc

  Nov 2015 - Feb 2017

  Master Tech/SPV/Structure Analyst

  • Established positive and effective communication among unit staff andorganization leadership, reducing miscommunications and missed deadlines.• Spearheaded Mobile Device Hardware/Software Repair and provided customersupport and resolutions for E-commerce.• Planned and resourced personnel and logistics for operations componentexercises resulting in highly trained personnel ready to act quickly in critical roles.

• 

  Square One Trading

  Nov 2019 - Jul 2021

  Department Manager / Technician

  • Assisted customers in identifying issues and explained solutions to restore serviceand functionality.• Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users.• Motivated new hire technicians to consistently deliver effective solutions throughcoaching and recognition.• Prepared detailed reports for management to clarify existing trends, reviewinventory data and support shrink minimization and safety awareness.• Applied performance data to evaluate and improve operations, target currentbusiness conditions and forecast needs. Show less

• 

  Gate Gourmet

  Aug 2021 - now

  • Deliver subject matter expertise on compliance best practices and qualitycontrol and implemented safety training programs.• Ensure that all accidents and injuries are investigated and documented to determineroot causes and assists unit/regional management with developing correctiveaction plans to prevent reoccurrence.• Manage full life cycle of assigned audits in alignment with departmentalprocedures, delivering progress as well as closing reports to senior managementand clients.• Formulate detailed recommendations based on audit findings to support annualplanning and definition of goals.• Review and research new safety developments, including new technologythat would improve catering operations and reduce losses and make appropriaterecommendations to management. Show less

  • Senior Compliance Manager

    May 2024 - now

  • Safety Compliance Manager

    Dec 2022 - May 2024

  • Account Manager

    Jan 2022 - Dec 2022

  • Administrative Assistant Dispatch

    Oct 2021 - Jan 2022

  • Customer Service Rep / Driver

    Aug 2021 - Oct 2021