Geoff Goldup

Experience

• 

  IPrimus

  Jan 2008 - Nov 2008

  Technical Support

  Key Responsibilities• Provide a high level of customer service.• Troubleshoot customers Internet connectivity issues over the phone.• Help customers configure email clients such as MS Outlook.• Log all calls, escalate issues as necessary.Achievements• Efficiently resolved many client issues, often earning praise from clients.• Received positive feedback from the team managers and was sometimes asked to perform tasks outside my normal scope, including duties in the next level of support. Show less

• 

  VETASSESS

  Nov 2008 - Mar 2020

  • Administration of Active Directory, Windows Server, Exchange Online, Office 365, Azure, DHCP, and DNS.• Planned, implemented, and maintained a Windows domain-based infrastructure.• Assisted with the implementation of Office 365 and migration from on-prem Exchange to Exchange Online.• Assisted with implementing Azure based multi-factor authentication.• Troubleshooting and configuring Azure policies to ensure appropriate control of access to resources.• Created PowerShell scripts to automate repetitive tasks and to help manage and maintain Windows products.• Deployed and maintained virtual Servers in Microsoft Hyper-V and VMWare ESXi Environments.• SCCM administration including packaging and deploying applications, performing SOE maintenance including configuring task sequences, and deploying updates.• Intune configuration and administration to manage mobile and tablet devices.• Configuring high availability in a Windows Failover Cluster.• Creating and managing SSL Certificates for websites including certificate renewal in IIS and Apache.• Liaising with vendors regarding purchasing, managing licensing/maintenance, and resolving hardware issues.• Troubleshooting and monitoring Checkpoint firewall.• Configuring Cisco switches including MAC address filtering Show less • Provide technical support with a high level of customer service in multiple locations.• Troubleshoot and resolve issues efficiently over the phone and in person in multiple locations.• Managed and maintained an asset register of all end user computing devices, including desktop, laptops and mobile.• Created online technical documentation to help employees resolve day to day issues• Provide training for end users on new computers, equipment and software.• Configure system monitoring using OpManager.• Managed the companies Wi-Fi access and maintained accessibility.• Troubleshooted network connectivity problems• Ensure business continuity through server maintenance and system backups.• Created and deployed custom images for Windows 7 and Windows 10.• Administration and configuration of Avaya telephony system.• Managing Symantec Endpoint Protection for all clients. Show less

  • Systems and Desktop Engineer

    Jan 2015 - Mar 2020

  • Desktop Support Engineer

    Nov 2008 - Dec 2014