Mary Sotelo

Experience

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  Samsonite

  Apr 2015 - Sept 2017

  Sales Representative

  - Deliver exceptional service, assisting customers in finding the right luggage and travel accessories.- Represent Samsonite with professionalism, embodying its values and commitment to quality. and - Engage with customers to understand their needs, upsell and cross-sell products, and contribute to meeting sales targets.

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  Aloricaa

  Jan 2018 - Sept 2022

  Technical Support Specialist

  Help customers or clients by providing guidance, instructions, and solutions to technical problems. Communicate through various channels such as phone calls, emails, live chat, or remote desktop support. Utilize various tools to diagnose and fix technical issues remotely. Collect and analyze user feedback to identify areas for improvement and enhance the overall user experience. Develop strong customer service skills to ensure a positive interaction with users, even in challenging situations. Work closely with other departments, such as development, to escalate and resolve complex technical issues. Show less

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  Concentrix Limited Company

  Sept 2022 - Apr 2024

  Online Support Specialist

  Responsible for ensuring customer satisfaction, resolving issues, and building positive relationships with clients. Involved in actively following up with customers who has outstanding balance. Engage in negotiation to find mutually agreeable solutions and resolve issues. Assist customers with placing orders, verifying information, and processing transactions. This involves evaluating their financial stability, payment history, and other relevant factors. To ensure a smooth ordering experience and address any issues related to the purchase process and claims. Show less

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  Freelancer

  Jan 2024 - Jun 2024

  Virtual Assistant

  Graphic design & Content Creation.

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  Concentrix

  -

  Customer Service Representative