Noel Correia

Experience

• 

  Artech Instruments & Controls Pvt Ltd

  Aug 1994 - Apr 1997

  Junior Electronic Engineer

  Worked as Junior Electronics Engineer to design process control equipment (PID) for the various industry application ( temperature, Humidity etc.) based on microcontroller.Occasionally field support to troubleshoot online process control equipment

• 

  AMETEK

  May 1997 - Sept 2007

  Responsible for the field support of Optical emission spectrometer , x-ray analytical system also responsible for the service delivery of western and southern region AKETEK, India was formerly known as Unispec Marketing Pvt Ltd. Field support for the following product-line:- Optical emission ( Arc/Spark) ,ICP spectrometer- X-ray diffractometer, spectrometer- Carbon/Sulphur Analysers

  • Regional Service Manager

    Apr 2000 - Sept 2007

  • Senior Customer Service Representative

    May 1997 - Mar 2000
• 

  Bruker AXS

  Oct 2006 - Dec 2014

  National Service Manager

  Managing service delivery and aftermarket sales business of India, Sri Lanka, and Bangladesh

• 

  BRUKER INDIA SCIENTIFIC PRIVATE LIMITED

  Apr 2022 - now

  Director - Service and Business Operations( India/Middle East Region).

  Managing India/Middle East and North Africa Service operation, People management and territory aftermarket sales business.-Operational EfficiencySetup efficient, self-reliant service operation for the customer delight across product-line. (Factory and In-house service training, escalation matrix and local support-desk)Streamline aftermarket sales order processing (quote to shipping the part / delivering the services) by setting up highly efficient procedures and compliance. Identifies critical quality challenges and escalates to factory R & DDrives regular customer survey program to get feedback from the customer concerning support quality, -Financial DisciplineTo enhance aftermarket sales, releases various aftermarket sales program at regular intervalSetup quarterly revenue goals as per corporate policy and achieved it through team work.Manages all activities in accordance with the budget and also responsible for service P&L and inventory forecasts.Selling high value equipment and services to the key accounts (including negotiating commercial T &C) -Technical Skills• Developed excellent computer skills, Microsoft products, including Word, Excel, PowerPoint, etc.• Product support knowledge for the pre-sales, aftermarket sales (service and Application) for X-ray Diffractometer and Spectrometer.-Management Skills• Identified performance goals and inspire team to achieve goals. Implemented quarterly performance review on the various parameter as per silver and gold goals.• Trained and scheduled work activity for engineers and technicians in functional groups, as well as provide leadership and motivation for value-added performance Show less