Alexandra Sendroiu

Alexandra Sendroiu

Customer Care Representative

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location of Alexandra SendroiuBucharest, Bucharest, Romania

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  • Timeline

  • About me

    CritSit Relationship Manager at Microsoft

  • Education

    • Academia de Studii Economice din București

      2012 - 2015
      Bachelor's degree Business Administration and Management, General
    • Universitatea „Spiru Haret” din București

      2007 -
      Bachelor's degree Architecture
  • Experience

    • CGS (Computer Generated Solutions)

      Nov 2009 - Jun 2010
      Customer Care Representative

      Operated contract terminations as part of AOL's Customer Care Project.

    • CGS (Computer Generated Solutions)

      Nov 2011 - Feb 2013
      Sales Representative

      Processed and offered support for online placed orders as part of Sprint's Pending Queue Project.

    • Oracle

      Jun 2016 - Jul 2017
      Cloud Sales Global Support Business Analyst

      As part of the CSGS team, I offered support for Sales Representatives on the quoting process to fulfillment. I handled complex, escalated cases and acted as point of contact for all other teams involved in the sales process.

    • Microsoft

      Aug 2017 - now

      As part of the MPN Global Support CSP team, I handle Partner escalations as Tier 3 and act as point of contact for the Front Line teams with the stakeholders in the organization. I also help review documentation/process updates as Subject Matter Expert on the Cloud Solution Provider enrollment. As part of the White Glove Migration team, we proactively offer support to Microsoft Partners with the transition from the old platform to Partner Center. I have also acted as back-up for the Global Escalation team and collaborated with the engineering team to prioritize and resolved more complex cases. I worked as Tier 1 and 2 Support for consumer customers, providing assistance for Accounts & Billing issues. I also participated in innovation projects meant to improve our policies, procedures and tools and pilot/test any Accounts & Billing project before it was deployed to suppliers.

      • CritSit Relationship Manager

        Mar 2021 - now
      • Escalation Specialist

        Jan 2020 - Mar 2021
      • Partner Advisor

        May 2019 - Jan 2020
      • Customer Support Advocate

        Aug 2017 - May 2019
  • Licenses & Certifications