Alexandra Sendroiu

Experience

• 

  CGS (Computer Generated Solutions)

  Nov 2009 - Jun 2010

  Customer Care Representative

  Operated contract terminations as part of AOL's Customer Care Project.

• 

  CGS (Computer Generated Solutions)

  Nov 2011 - Feb 2013

  Sales Representative

  Processed and offered support for online placed orders as part of Sprint's Pending Queue Project.

• 

  Oracle

  Jun 2016 - Jul 2017

  Cloud Sales Global Support Business Analyst

  As part of the CSGS team, I offered support for Sales Representatives on the quoting process to fulfillment. I handled complex, escalated cases and acted as point of contact for all other teams involved in the sales process.

• 

  Microsoft

  Aug 2017 - now

  As part of the MPN Global Support CSP team, I handle Partner escalations as Tier 3 and act as point of contact for the Front Line teams with the stakeholders in the organization. I also help review documentation/process updates as Subject Matter Expert on the Cloud Solution Provider enrollment. As part of the White Glove Migration team, we proactively offer support to Microsoft Partners with the transition from the old platform to Partner Center. I have also acted as back-up for the Global Escalation team and collaborated with the engineering team to prioritize and resolved more complex cases. I worked as Tier 1 and 2 Support for consumer customers, providing assistance for Accounts & Billing issues. I also participated in innovation projects meant to improve our policies, procedures and tools and pilot/test any Accounts & Billing project before it was deployed to suppliers.

  • CritSit Relationship Manager

    Mar 2021 - now

  • Escalation Specialist

    Jan 2020 - Mar 2021

  • Partner Advisor

    May 2019 - Jan 2020

  • Customer Support Advocate

    Aug 2017 - May 2019