ELENA MATEI

Experience

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  CINIC COSTESTI SRL

  Aug 2004 - Jun 2005

  Junior accountant

  Responsibilities:Data input in accountancy system SAGA, data processing, including preparation for Annual Financial Report

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  Digi Romania

  Mar 2007 - Feb 2008

  Customer Care Representative

  Responsibilities:• Respond promptly to customer requests for internet, phone and television issues via phone calls in a professional and welcoming manner, listening them actively, maintain a positive attitude, client oriented, focused on problem solving.• Develop and maintain a full technical knowledge of the company’s products and services• Responsibly maintain and update all job-related administrative forms, including logging all calls in line with procedures and keeping records of customer interactions• Communicate and coordinate with colleagues as necessary. Show less

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  Alpha Bank

  Feb 2008 - May 2015

  Responsibilities:• Promote and sale all bank’s products and services (consumer and mortgage loans, deposits, cards, internet banking).• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered• Open and maintain bank accounts for individuals and for legal entities, accept and process deposits, withdrawals, transfers, check cashing and loan payments, maintain proper cash levels and keeps cash secure at all times. Accurately balances drawer, vault and ATM.• Proactively seek solutions to customer service and efficiency issues, troubleshoot online and mobile banking issues, complete required reports timely and accurately Show less

  • Universal Teller

    Aug 2008 - May 2015

  • Credit Analyst for individuals

    Feb 2008 - Aug 2008
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  Renault Group

  May 2015 - now

  Responsibilities• Business application level 1 support to worldwide users in production environment for SCOPP, New SCOPP, SCOPP Suppliers, Renault / Daimler Partnership Interface: analysis, investigation, and prioritization, offer solution or escalate the issue to Level 2 support, Developer, or Product Owner, depending on its nature.• Attend meetings with different stakeholders to support PO to meet business requirements, deadlines, product functionalities, deployment of new IS – strong involvement in HORSE/AMPERE project according to Agile methodology.• Act as Subject Matter Expert in the development of New SCOPP and of the Interface for dataflow exchanges between Renault and Daimler Purchasing IS, communicate daily with IT team to test new features.• Work close with business, key users, end users, support team members to identify required changes, write complex functional needs to better describe client expectations. • Compile and present information orally, visually and in writing to keep stake holders up to date on progress. • World-wide User training, in French, English or Romanian, in face to face or online sessions. • Administrate the „Help” website for Purchasing IS, in Microsoft 365 SharePoint (create new pages, upload, update and review content at product owners’ requests).• Actively participate to development and implementation of new procedures, presentations, FAQs, training.• Data analyses using Spot Fire tool – to support required SCOPP contracts modifications, or the Renault / Daimler Partnership Interface reports – to ensure data quality, identify bugs and propose solutions to fix them.Achievements• Proposal to improve work process by using ticketing application instead of e-mail, reflected in JIRA implementation in March 2023, via ServiceNow• Exceptional performance reflected in the annual evaluation.• “Employee of the month” in August 2021, for successful accomplishment of Task-Force mission, outside daily tasks. Show less Responsibilities• Analyse and process the requests of contract modifications in Purchasing IS. Provide support to international users concerning the contract modification process.• Check if the parts created in the engineering system have been successfully integrated in the Purchasing IS and correct the errors if needed.• Create new items in the Purchasing IS or update the settings on the existing ones: project codes, payment terms, commodity codes, etc)• Administrate the „Help” website for Purchasing IS, in Microsoft 365 SharePoint (create new pages, upload, update and review content at product owners’ requests).Achievements• Ability to communicate fluently in writing and speaking in French and English.• Developing Macros in VBA like: developped macro to extract data from a report concerning the parts for which contract must be created, and send them automatically by e-mail to the responsible buyer; developed macro to extract e-mails sent in a certain time slot in excel, and match the e-mail from requester with the solution given by support, in order to calculate quality indicators• Implement a solution to identify easier the users to be deleted in EPF sharepoint. Show less

  • IS Purchasing Expert & Trainer

    Nov 2017 - now

  • IS Purchasing Specialist Administrator

    May 2015 - Oct 2017