Ajesh Joseph

Experience

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  Mewintech Computers LLC

  Dec 2008 - Oct 2011

  Sr.Customer Support Engineer
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  Circle K

  Dec 2011 - Nov 2019

  Network and Project Administrator

  • Administered a Windows Server environment, supporting more than 250 users across multiple departments.• Supported the migration of email systems to Office 365, including data migration, user training, and post-migration troubleshooting.• Leading daily Data Centre operations and the routine IT support including managing system down-time, reporting on IT service levels, and monitoring the IT infrastructure operational performance.• Maintaining and managing retails store level IT operations including POS machines and .net (dotnet) based POS applications.• Performing SQL database management backup, recovery and all aspects of licensing, regulatory compliance and system related trainings.• Managed virtualized environments using Hyper-V, ensuring efficient VM performance and resource allocation.• Provided 24/7 support for server and network issues, reducing downtime and improving system reliability.• Configured VPN solutions to ensure secure remote access for users working from various locations. Show less

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  Al Seer Trading Agencies

  Nov 2019 - Sept 2024

  System Analyst

  • Manage and administer critical network systems, including the configuration and troubleshooting of network devices, servers, and workstations.• Clustered virtualization infrastructure using Hyper-V, managing multiple virtual machines (VMs), hosts, and storage solutions.• Configured and managed Site-to-Site and SSL VPNs using Check Point Firewalls.• Implemented and optimized multi-level internet filtering with Fortinet Firewalls• Administer Veeam Backup solutions, ensuring full backups, replication, and recovery options for critical systems.• Support and manage Microsoft Servers (Windows Server 2016, 2019, and 2022), including installation, configuration, patching, and security updates.• Maintain and optimise Office 365, including user management, Exchange Online, SharePoint, and Teams.• Deploy and manage SentinelOne EDR to protect over 800 endpoints and respond to security incidents, ensuring compliance with internal security policies.• Configure, create policies, and manage Mimecast email security, including anti-spam, malware, and Impersonation protection.• Monitor and optimize network performance, ensuring high availability and security for on- premises and remote workers.• Perform system upgrades, patching, and security assessments to ensure compliance with industry best practices.• Provide training and support to end users, ensuring optimal usage of software and hardware systems. Show less

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  Al Seer

  Nov 2019 - Sept 2024

  System Analyst