Menna Dorgham

Experience

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  Ipsos

  Jan 2013 - Jan 2017

  Data Research Analyst

  . Searching for various kinds of data and by different categories. . Filling questionnaires by end users in different cities and in remote

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  Babx

  Mar 2017 - Jul 2017

  Sales Specialist

  . Outdoor and indoor sales. . Searching for various kinds of data and by different categories.

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  Tessaheel - تساهيل

  Dec 2017 - May 2018

  Data Entry Specialist

  . Coordination with Tasaheel branches by phone and e-mails. . Entry of customer’s financial and personal data. . Dealing and coordination with banks to facilitate loans.

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  AFAQY

  May 2018 - Oct 2022

  CRM application specialist

  • Testing and configuring GPS devices remotely. • System administrator duties as creating users accounts, profiles, notification and other Client’s requirements. • Ability to deal with customers and solve complains on the spot. • Provide on phone assistance to the other team members. • Create system reports of devices/clients issues as per customer requirements. • Prioritizing and managing many open cases at one time. • Providing support, including procedural documentation and relevant reports. • Managing devices on clients account. • Supporting the roll-out of new applications. Show less

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  Pioneers IT - Microsoft Gold ERP Partner

  Nov 2022 - now

  CRM Functional Consultant