Deep Enrich
Nancy Meneses
Ejecutivo de proyectos pharma&health care
664 followers
Mexico City Metropolitan Area
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About me
Market Research & CX Leader | Planeación estratégica | Transformación Digital | Expansión y venta franquicias | Gestión de Proyectos | Retail |
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey
-Licentiate degree Marketing
Experience
MERC GfK Mexico
Feb 2011 - Jun 2012Ejecutivo de proyectos pharma&health careIpsos Loyalty
Jul 2012 - Apr 2015Líder de proyectos Cuantitativos IDM
Holcim México
Apr 2015 - Jan 2020Analista NPS
DISENSA
Jan 2017 - Jan 2020Coordinador de planificación
DisensaMexico
Jan 2020 - Nov 2021Coordinador expansion
OLX Autos
Mar 2022 - Jun 2023Customer Experience ManagerResponsable de la creación de awareness sobre de la cultura customer centricity como línea estratégica de negocio, a través de la medicion de NPS; desarrollo de acciones de mejora y capacitación del personal para alinear la experiencia real con la diseñada (customer journey).
Licenses & Certifications
- View certificate
Design Thinking: Herramientas y técnicas (presenciales y en teletrabajo)
LinkedInFeb 2022
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