Maria Katrina Elaine Tenedora, CHC

Experience

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  Hilton Garden Inn

  Aug 2012 - Jun 2018

  Front Desk Representative

  Responsibilities:Provide every guest with a personal, exceptional experienceEnsure prompt, professional and efficient operations at the front deskProviding engaging and distinctive guest serviceUphold hotel policies and proceduresFollow all required standards and procedures

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  Nor Cal Dance Arts

  Jan 2013 - Jan 2014

  Graphic Designer
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  Hilton Garden Inn Cupertino

  Apr 2013 - Jun 2013

  Events and Catering Coordinator

  Distributed corporate billing and collected paymentsServed as a receptionist in the sales office, reporting and distributing information to the Director of Sales, 30 hours per weekCreated corporate contacts for distribution and followed up on negotiated meeting room rates for international/local companies such as, Apple Inc., Hewlett Packard, 3M, and Sugar CRM.Devised bi-weekly events and meeting room layouts according to signed contracts

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  Linatech LLC

  Mar 2014 - May 2014

  Administrative Assistant

  My following responsibilities include: Oversee all aspects of general office coordination, assist with QA document management and creation, customer support and training, sales and marketing support, and research.Maintain confidentiality in all aspects of client, staff and agency information.Interact with clients, vendors and visitors.Create and modify documents such as invoices, reports, memos, letters and financialstatements using word processing, spreadsheet, database and/or other presentationsoftware such as Microsoft Office, or other programs.Collect and maintain inventory of office equipment and supplies. Show less

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  Center for Social Dynamics

  May 2015 - now

  This role involves ensuring that the organization adheres to all the laws, regulations, and policies related to healthcare. The TCM is responsible for overseeing the compliance training program of the organization, which includes developing policies and procedures, training employees, conducting audits, and ensuring that the organization complies with all applicable laws and regulations.Responsibilities may include:1. Developing and implementing compliance policies and procedures for your organization.2. Develop and deliver compliance training to employees, including but not limited to HIPAA, ethical principles, and regulatory requirements across 5 states3. Conducting compliance audits and investigations to identify areas of potential risk and non-compliance.4. Developing corrective action plans and working with staff to implement changes to address any areas of non-compliance.5. Maintaining compliance records and documentation to demonstrate adherence to regulations and policies.6. Collaborate with cross-functional teams to identify training needs and develop appropriate training programs Show less The Training Operations Manager will manage, evaluate, and administer the current training programs and ensure SOPs regarding certification programs, remain in compliance with industry and payor regulations across California, Oregon, and Washington. The person will assess training and development needs for the Training Department, develop Trainer skills and knowledge, create training manuals, present in-person training sessions, and monitor current training practices for effectiveness through current Learning Management System-Sharepoint.Tasks include:Managing CSD’s Regional Trainers Onboard, lead, teach, evaluate, and track trainers’ successes and training progress via current Learning Management System-Office 365 SharePoint Program.-Modify or create technology-focused course materials and internal training manuals to meet specific training needs-Travel to CSD’s satellite offices to conduct in-person/zoom weekly training meetings and/or 1-1 training.-Enhance Trainer productivity -Addressing employee performance and corrective action plans when necessaryResearch up-to-date and innovative Trainer Development Programs that may include web-based seminars, printed manuals, group sessions, training videos, and more.-Provides tools and techniques for the development of effective training programs by giving the Trainer a working knowledge of training concepts, effective learning activities, and supporting materials.-Collaborate with Training Project Manager [TPM] to implement an evaluation process and generate specifications for training revisions and updates based on evaluation feedbackEvaluate the training department SOPs:Under the direct supervision of the Director of Training, evaluate and enforce the Training Department SOPs related to certification programs to maintain in compliance with industry and payor regulations across California, Oregon, and Washington. Show less The Training Coordinator is responsible for the coordination and organization of CSD’s Training Department administrative tasks, to ensure audit readiness, and CSD Autism Services remain in compliance with Payor and stakeholder requirements through document management, and regular Training Department regional audits. Utilizing CSD’s clinical approach creates and implements the training curriculum and programs for Behavior Specialists working with children with Autism Spectrum Disorders (“ASD”), in the child’s home and/or other natural settings. Tasks include but were not limited to:-Creating and implementing clinical and procedural didactic and on-the-field training for newly hired Behavioral Specialists such that all newly-hired Behavioral Specialists complete trainings within their first week of employment. These training included a thorough review of HIPPA, Central Reach and required certifications and/or licenses before the assignment of cases. -Prioritized the on-boarding of Portland and Los Angeles new hires through remote didactic training, check-in meetings, and data and prompting training. --Guide Portland new hire’s through registering with the Behavior Analysis Regulatory Board in compliance with the Oregon Health Authority, State of Oregon. --Coordinated with assigned supervisors to track and record BARB Documentation for renewal Show less The objective of the regional Trainer role was to support the implementation of clinical and human resource training protocols, curriculum, and scheduling through online and instructor-led training programs. Under the supervision of the Training Manager, task includes but were not limited to:-Documenting training schedules for all regions including shadow sessions, regionalized instructor-led coaching groups.-Prepared specialized training and instructional materials with the guidance of regional subject matter experts (Director of Child Development and Director of Mental Health) for all Behavior Specialists-Updated employee training records to ensure staff remains in compliance with payor and stakeholder expectations-Traveled to regional offices in Vallejo, Rohnert Park, Alameda, and Santa Clara to support training efforts and documentation Show less Utilizing a family-centered approach, provides evidenced-based mental health services to children aged 2-22 years of age with autism spectrum disorders, in the child’s home and/or other natural settings through Applied Behavior Analysis.Under general supervision of the Program Supervisor, travels to home and community environments to provide specific evidenced-based mental health services in for children diagnosed on the autism spectrum. Implements individualized goals and plans in response to Clinical Director, Program Supervisor, and/or other clinical staff in order to improve the behavior and skill acquisition of children diagnosed on the autism spectrum. Prepares and provides specialized training and instructional materials for care givers. Fulfills timely completion of necessary clinical documentation and communication of: Treatment notesTreatment target dataTreatment session dataBehavior dataMonthly session plans Show less

  • Compliance Manager

    Nov 2022 - now

  • Training Operations Manager

    Mar 2019 - Nov 2022

  • Training Coordinator

    Mar 2018 - Mar 2019

  • Trainer

    Mar 2017 - Mar 2018

  • Behavior Specialist

    May 2015 - Mar 2017