Fidan Guluzada

Experience

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  Holiday Inn Baku

  Jul 2015 - Feb 2018

  Processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Identifying guest reservation needs, determine appropriate room type, and verifying availability of room type and rate. Explaining guarantee, special rate, and cancellation policies to callers. Accommodating and document special requests. Answering questions about property facilities/services and room accommodations. Following sales techniques to maximize revenue. Communicating information regarding designated VIP reservations. Inputting and access data in reservation system. Responding to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Overseeing accuracy of room blocks and reservations. Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Seting-up proper billing accounts according to Accounting policies. Show less • Manage guests registration process• Handle guest check-ins and check-outs appropriately• Registering guests in the State Migration Service• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Contact housekeeping and maintenance departments when a problem is reported Show less Ensure accurate and efficient running of reception including check in/out proceduresRespond to Guest queries in a timely and efficient mannerEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all timesUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesUnderstand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyAnswer switchboard calls, as requiredEnsure all Guest deliveries and messages are received effectively and efficientlyFollow and adhere to company brand standardsAssist other departments wherever necessary and maintain good working relationships with Team MembersWork with Manager to identify a specific project to complete during your internship placement Show less

  • Sales and Marketing Coordinator

    Sept 2016 - Feb 2018

  • FO Agent

    Aug 2015 - Sept 2016

  • FO Intern

    Jul 2015 - Aug 2015
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  InterContinental Hotels Group (IHG®)

  Feb 2018 - Nov 2019

  Sales Executive

  Conducting market research to identify selling possibilities and evaluate customer needsSeeking out new sales opportunities through cold calling, networking and social mediaSeting up meetings with potential clients and listen to their wishes and concernsPreparing and deliver appropriate presentations on products/ servicesParticipating on behalf of the company in exhibitions or conferencesNegotiating/closing deals and handling complaints or objections

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  Accor

  Dec 2019 - Aug 2020

  Director Of Sales Marketing

  Marketing and Events Budget/P&LRevenue forecasting, advertising, marketing, developing and writing business plans, with emphasis on driving revenue objectives for the hotelDeveloping and effective marketing plan with clear objectives and sales goals for each business segment, toward achievement of budget revenue targetsTraining, managing and coaching managers in their selling and servicing process in order to meet company goals and maximize hotel revenues

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  Birmarket

  Aug 2020 - Jun 2021

  Corporate Sales Specialist

  Fostering long lasting client relationshipNegotiating contracts and closing agreementsEnsuring the timely and successful delivery of problem solvings according to customer needs and objectivesMaximizing profitsDeveloping rapport with existing clientsSeeking out additional revenue opportunitiesOptimizing salesPreparing reports on account statusPreparing and analyzing weekly, monthly, quarterly and yearly sales reportsDeveloping individual marketing strategies for clientsDeveloping new business with existing clients and/or identify areas of improvement to meet sales quotas Show less