Johnathon Smart CDCTP®

Experience

• 

  DENSO

  Dec 1999 - Sept 2002

  Engineering Office Clerk
• 

  BT

  Sept 2002 - Apr 2004

  Customer Contact Agent

  I was expected to manage processing incoming calls for the 192/118500 service at the rate of 150 calls every 1 hour and 15 minutes. I also was relied upon to train new starters.

• 

  Atos

  Apr 2004 - Dec 2017

  Operations Analyst

  As one of the members of the operations analyst team at Atos my role involves ensuring clients achieve their key business objectives and be responsible for day-to-day level 1 support activities.My activities include monitoring and managing IT systems and infrastructure ensuring that they are running at optimum service capability at all times in line with contracted service level agreements and expectations.

• 

  Utility Warehouse Distributor

  May 2013 - Nov 2022

  Team Lead

  Help provide people with options for changing the direction of their finances, their life, their lifestyle, and help them achieve goals they wouldn't get while doing a typical 9-5 job.

• 

  Smart Benefits Ltd

  Jan 2018 - Nov 2019

  Director

  Private Hire Driver Life & Health Insurance AdviceUtility Warehouse Distributor

• 

  Digital Space

  Nov 2019 - now

  • Data Centre Manager

    Dec 2022 - now

  • Data Centre Engineer

    Nov 2019 - Nov 2022