Deep Enrich
Liam Liang
Television Journalist
74 followers
Melbourne, Victoria, Australia
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About me
Service Desk Analyst in DXC, learning from professionals & legends
Education
South China University of Technology
2015 - 2019Bachelor of Arts - BA Communication and Media Studies GPA 3.71Activities and Societies: 1. 2. 3. Managment & Organisational skills: Director of Art Department of the College, 4. Hobbies South Campus Football Cup 2015-2016, Knockout Stage South Campus Football Cup 2016-2017 & 2017-2018 Group Stage
University of Tasmania
2019 - 2021Master of Information Technology and System Information Technology and System/Web Page, Digital/Multimedia and Information Resources Design
Experience
Guangzhou Broadcasting Network
Jan 2018 - Jun 2018Television Journalist
Southern Metropolis Daily 南方都市报
Oct 2018 - Mar 2019Digital Media Operator• Manage Official Social Media Accounts: ‘First Sound of Car’ and ‘First Sound of Real Estate’ on Wechat. • Manage calls, online chat, and other social networking platforms.• Write original in-depth articles.• Plan the international study tour project.• Plan the annual assessment project for real estate.• Coordinate activities and tasks with other personnel.
DXC Technology
May 2022 - now- Manage Phone queues- Teamwork- Trouble shooting- Software, hardware, Virtual Machine- Record management- Prioirtising - Provide trouble shooting and record management services.- Manage calls. - Manage ticketing systems and mutiple software including ServiceNow, Active Directory, Microsoft Exchange. - Remote control and VPNs. - Service level agreements. - ITIL process.- Knowledge base implementation.
Service Desk Analyst
Oct 2022 - nowService Desk Analyst
May 2022 - Oct 2022
Licenses & Certifications
- View certificate
Planning a Web Design Portfolio: Getting a Job
LinkedInFeb 2022
Volunteer Experience
Salamanca Market Volunteer
Issued by City of Hobart on Jan 2021
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