Yahya Daghriri

Experience

• 

  BMW GROUP

  Mar 2003 - Oct 2022

  Customer Relation Reginoal Manager

  CRM Manager WR/ Administration (Automotive)Manage Customer Relationship Management functions to develop the After Sales and CRM strategies according to the dealership policies and in line with the BMW brand. Main focus on achieving maximum customer satisfaction through effective, timely, and competent management.* CORE COMPETENCIES• Customer Satisfaction Index & Surveys. • Customer Complaints (Sales & after Sales) analysis and counter measures.• Customer Database Management.• Customer Campaigns Management (Sales & After Sales).• Development and strategic planning. Show less

• 

  BMW Group

  Jan 2009 - now

  عضو جمعيه تجربه العميل-Member of the Customer Experience Association-Six Sigma Black Belt.-Member of the Society of Engineers.

  • National Customer Experience Manager

    Mar 2003 - now

  • Reception Manager

    Apr 2012 - Apr 2015

  • Operations Supervisor

    Jan 2009 - Mar 2012