Amalfi Rosario, MBA, CCHW

Experience

• 

  YMCA of Greater Providence

  Apr 2011 - Jun 2015

  Family Engagement Coordinator/ Central Billing Administrator Site Coor

  • Recruited and enrolled children into the YMCA out of school time program as well as the Summer Learning Program in various elementary schools in providence.• Entered Data and generated reports using Daxko Operations, Microsoft Excel & Youth Services.• Entered and tracked payments and balances of program participants through billing and implement a collections process when necessary. • Produced and reviewed aging reports to provide information on overdue balances. Produce termination notices for delinquent accounts as directed.• Took on additional work to get exposure to Human Resource and interviewing• Developed and oversaw an individualized training plan for each staff person in conjunction with the Director.• Planned, supervised and implemented a well-rounded, academically aligned curriculum (including objectives, lesson plans and evaluation) for the site, i.e. project based learning, health and wellness activities, homework support• Developed, planned and supervised activities during school vacation weeks and other days off from school.• Provided short and long-term planning in accordance with the policies and philosophies of Out of School Time programming• Responsible for supervising and demonstrating the ability to set and maintain limits for children using positive reinforcement Show less

• 

  Health Source RI

  Jun 2015 - Jun 2017

  Customer Service Representative/ claim representative

  • Managed large number of incoming calls.• Identified and assessed customers’ needs to achieve their satisfaction.• Built sustainable relationships of trust through open and interactive communication.• Handled complaints, provided appropriate solutions and alternatives within the prescribed time limits and followed up to ensure resolution.• Processed payments for services rendered and assisted with the billing procedure.

• 

  Carelink

  Jun 2017 - Jul 2019

  Case Manager / Community Health Worker

  • Manage case load of identified and or assigned members; conduct telephonic or community- based outreach.• Conduct Comprehensive Functional Needs Assessment (CFNA) in the home or in the community.• Provide information to members and/or families regarding social and community support; assist with accessing social services as appropriate. • Assist in obtaining access to care and services; assist member with making and keeping appointments.

• 

  Rhode Island Parent Information Network (RIPIN)

  Oct 2019 - Sept 2023

  Care Management Program Supervisor

  • On going one to one with Community Health Workers .• Approval of timesheet as well as PTO.• Support of program implementations and program improvements• Hire, supervise and evaluate care management staff (CHW). • Ongoing staff trainings and development activities for (CHW) • Work collaboratively with Intake and Outreach staff, Director of Programs to meet program goals and performance targets.• Facilitate team meetings and case conferences• Annual Performance evaluations.• Monitor staff case volume and assign cases as appropriate. • Monitor staff productivity and individual work in addition to staff notes• Analyze program data and plan for program improvement.• Assist employees with understanding the Social Determinant of Health (SDOH).• Work with patients, families, and healthcare team members to arrange appropriate post-acute plans and transitions of care for all patients requiring assistance. Show less

• 

  Healthcare Connect

  Sept 2022 - now

  Founder/ Chief Executive Officer

  As the CEO and Founder of Healthcare Connect, I am passionate about making a meaningful impact on healthcare outcomes and the overall well-being of our communities.At Healthcare Connect, our mission is to collaborate closely with Community Health Workers to address the critical issue of Social Determinants of Health (SDOH). We're committed to bridging gaps, improving access to essential resources, and enhancing overall well-being in our communities.