Amy White

Experience

• 

  VUS - The English Center

  Jul 2016 - Sept 2017

  ESL Teacher

  • Taught English as a Second Language to classes of up to 25 students in the age range of 4 to 15• Classes had different ability ranges so I adapted my teaching style as appropriate for the individual student• Planned lessons that would be engaging with a diverse range of activities including clearexplanations of vocabulary and grammar points to students where English is not their firstlanguage.• I encouraged students to practice and reproduce the language they had learnt to make itmore applicable for their lives and interests• Maintained enthusiasm and energy to hold the attention of really young children• Utilised English language games to engage the children and add variety to the lessons Show less

• 

  Burger and Bubbles

  Jan 2018 - Nov 2018

  Assistant Manager

  • Organised the weekly tipsy tea event which included responding to reservation requests, managing the reservations and deposits, and planning seating for each sitting• Increased revenue by creating a system whereby all event bookings must pay a deposit for their reservation in advance. Using this system I ensured all sittings were fully booked with full attendance• Handled phone and email reservations on OpenTable; capturing all relevant guest information at time of booking• Liaised closely with multidisciplinary team to ensure all customers pre-booking requests and requirements were communicated amongst all departments• Created a weekly rota for staff which aligned to a pre-set budget• Trained new members of staff with no background in hospitality• Maximised restaurant revenue through cross selling and up selling.• Managed our front and back of house team ensuring that all customers were receiving the best service possible.• Communicating with customers who had complaints to ensure that they leave the restaurant with the best possible outcome to the situation• Cashed up the till and filled in the end of day banking spreadsheet• Developed my ability to manage many different tasks simultaneously in a fast paced environment Show less

• 

  Explore Learning

  Jan 2018 - Jun 2018

  Tutor

  • Tutored English and Maths as per the English Curriculum up to KS3• Managed my time equally between up to 6 children in my zone, including writing sessionnotes on their studies• Compered at the front desk; engaged with members and their families, signed children in and out of the centre, and ensured the centre was running smoothly• Marketed Explore Learning to potential walk in customers with the aim of signing them up for a free trial• Used my own initiative when my zone was empty to do other tasks in the centre; cleaning,making up handbooks, and printing and laminating resources.• Worked on the remote marketing unit talking to the public and signing up trials for ourcentre Show less

• 

  Conversocial, A Verint Company

  Dec 2018 - Jan 2022

  Office Manager

  • Increased our London Office recycling rate from approximately 55% to 80% and reduced overall waste through implementing a new recycling system and educating our team• Minimised the use of plastic in the office through finding alternatives to single use plastics• Office Problem solver, first point of contact for internal issues• Assisted with a company office move and international company off site including organising global travel and aspects of the event management • Organise quarterly office parties, events and meetings• Calendar management of multiple meeting rooms • Liaising with external contractors, suppliers and managing office facilities• Maintaining up to date and accurate HR records including onboarding, offboarding, holidays Show less