Emma Barrett (MA Charity Management)

Experience

• 

  Inlingua

  Sept 1995 - Jul 1996

  Teacher of English Language

  Head Teacher of small local school. Delivered a range of EFL lessons to teenage and adult learners of English across a broad range of levels from beginner to Cambridge Advanced.

• 

  International House London | IH London

  Sept 1996 - Jul 1997

  Teacher of English Language

  Teacher of English language.

• 

  Avalon School London

  Oct 1997 - Aug 1999

  Teacher of English Language

  Teacher of English to adult learners of various levels.Devising and teaching First Certificate and TOEFL courses for exam students.

• 

  British Council

  Jan 2000 - May 2004

  EFL Teacher

  Qualified Teacher of English to foreign learners. Learners ranged in age from children (aged 6) through to adult learners all of varying levels from Beginner through to Advanced level.Creating new younger learners English language courses. This included sourcing internet and video material, writing lesson plans and creating worksheets and activities to support the learning aims of the course.Managed the social activities of part-time students which included managing a small budget, devising and planning events such as parties, treasure hunts and other activities for British Council students in Singapore. Show less

• 

  Royal Academy of Dance

  Dec 2004 - Mar 2008

  Programme Officer- PGCE: Dance Teaching with QTS

  Providing administrative support for all areas of a teacher training programme. Liaising with over 75 partner schools and colleges across London and the Home Counties. Organising all aspects of Ofsted inspection paperwork and logistics. Running and organising audition and interview days. Completing annual returns for the Training and Development Agency for Schools (TDA) in line with funding requirements. Creating budget proposals for ring-fenced funds for the development of the PGCE Programme. Creating new systems and procedures for all paperwork and contracts associated with the (then new) PGCE Programme. Developing and creating new site maps for the newly created Faculty of Education webpages, providing support for training all staff in the new content management system. Show less

• 

  Kingston University

  Mar 2008 - Oct 2009

  Office Manager - Faculty of Science

  Managing a team of between 12 -14 Course Administrators & Placement Officers who supported between 2500-3000 undergraduate students enrolled on Faculty of Science courses. Managing the undergraduate office through a time of change including a significant office move and the hiring of over new members of staff. Managing a team of 10-12 staff. Creating new procedures and systems across the entire faculty for better knowledge management in minute taking. Supporting staff in the transition to new procedures. Daily use of SITS and Microsoft Office. Show less

• 

  Chartered College of Teaching

  Oct 2009 - Sept 2011

  Development and Communications Officer

  Focussing on raising the profile of The College of Teachers through publications and events. Creating magazines, flyers and other publications using Adobe Photoshop/InDesign/Illustrator to promote accreditation services and drive recruitment of new providers. Organising events and working closely with high-profile figures across the education sector. Deputising for the CEO in his absence.

• 

  Junior League of London

  Sept 2011 - Sept 2014

  Director of Administration (Membership Communications and Website)

  Director of Admin in a charity managed by almost entirely by volunteer members of the organisation. Leading on project managing various aspects of the daily work including all communications such as e-newsletters, posts on social media platforms (facebook, linkedin, twitter). Managing and updating the website to ensure the smooth running of the membership processes such as annual elections and collection of subscriptions and recruitment of new members. Implementing e-communications strategies and plans to support the recruitment of new and continuing members. Proactively supporting all fundraising campaigns and challenge events through effective communications and taking the lead on ensuring that campaign communications are sent to deadline.Providing timely administrative support for the board of trustees and providing a point of contact for all committee chairs and committee members. Responsible for all annual filings and compliance work with Companies House and the Charity Commission and being the main point of contact for all enquiries related to the work of Junior League of London.Working closely with and managing over 400 volunteers on a daily basis to support the work of the charity through effective management of a volunteer database, managing volunteer workloads and advising volunteers on best practice for a variety of situations that arise daily. Show less

• 

  FSRH - Faculty of sexual and reproductive healthcare

  Sept 2014 - Feb 2022

  I worked across teams to write and then develop and deliver the organisation's digital transformation plans to support membership retention, recruitment and the organisation's education offer. This included leading staff on digital development projects to achieve strategic objectives. I worked on writing the specifications for integrating the CRM/Website/LMS and was part of the project board to deliver the new integrated system in 2021 at FSRH. This allowed the organisation to support delivery of education and training to SRH professionals on clearly defined educational journeys.I also lead on creating website content, developing tailored e-communications to specific membership groups and development of these channels based on analytics. I was also responsible for producing all video content for FSRH's YouTube channel and member only content shared on Vimeo. I have a strategically minded approach to developing 'digital' and I'm passionate about linking digital to all aspects of a charity's day-to-day operations. Show less Developing online content for FSRH's website and commissioning and editing online content to improve SEO. Working on continual programme of improvement to user-journeys and working with external developers and suppliers to improve and enhance the website functionality. Responsible for embedding digital across the organisation to move to a 'digital first' approach to membership management. Developing and improving bulk email systems with CRM developer, creating content across social media, e-newsletters and web-based platforms to enhance the membership 'offer' and attract new members to the organisation. Working with staff across all teams, trustees and senior management to ensure 'digital' delivers the best possible user experience for the organisation's membership. Show less Supporting the CEO and President. Undertaking projects to research streamlining office practices then making recommendations and implementing changes. Sitting on the project board supporting the development of the new CMS/CRM for FSRH. Managing HR processes, supporting the Heads of Departments. Attending and participating in Senior Team Meetings. Supporting the Council of trustees and ensuring that governance and compliance for the FSRH are maintained in line with Charity Commission and Companies House regulations. Show less

  • Head of Digital Engagement

    Oct 2019 - Feb 2022

  • Digital Manager

    Feb 2016 - Oct 2019

  • Office Manager and EA (Communications & Membership)

    Sept 2014 - Feb 2016
• 

  Oxfam

  Feb 2022 - Mar 2023

  Head of Engagement Systems

  At Oxfam I managed three teams: The Shop Technology team, the CRM team, the Engagement Platform team. Each team managed a series of projects and platforms that relate to two key areas of Oxfam's fundraising and campaign work: Retail and Engagement.My role was to support the teams to manage projects, tease out requirements and manage deliverables across a range of areas of development including fundraising, user-journeys, shop technology projects within the retail transformation space and developing processes across the team. Show less

• 

  Academy of Medical Royal Colleges

  Mar 2023 - now

  Digital Knowledge Manager

  I work with external partners in the NHS and other organisations to deliver a digital resource aimed at supporting healthcare professionals workforce development.