Experience

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  Cgi

  Jul 2000 - Aug 2005

  Change/configuration/release/support management consultant

  > Designed and implemented change, configuration and releases processes used by CGI and their clients in Sweden, Ireland and UK > Managed change, configuration and releases of customised Oracle General Insurance products for multiple clients. > Agreed and scheduled changes to product with clients> Managed support teams that successfully deliver changes as per agreed delivery date

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  Capgemini

  Oct 2006 - Nov 2007

  Change/release/configuration management consultant

  > On site Change/Release/Configuration Management consultant at HMRC> Instituted ITIL framework for HMRC’s IT change/configuration/release management teams> Managed change, configuration and release of application enhancements.

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  Wipro

  Dec 2007 - Apr 2016

  Technical project manager

  • Management Consultant based at client sites

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  Shell

  Apr 2008 - Dec 2015

  Project manager

  >Responsible for end-to-end project lifecycle management of multiple high-profile Sharepoint migration, IT outsourcing and cost reduction projects that were part of £multi-million IT transformation programmes. Reported directly to the Programme Manager. >Led global project teams comprising of suppliers, vendors, contractors and client staff.>Concurrently managed over 20 technically diverse migration and upgrade projects for complex business applications located in Asia, North America and Europe.>Directed over 50 multi-disciplinary team members including Sharepoint migration analysts, infrastructure, application, database and middleware SMEs.>Led meetings and workshops with over 60 stakeholders including business users, IT security managers and application, middleware and DBA subject matter experts to define business requirements and gain approval of application system designs.>Designed application landscapes using cloud, virtual and physical hosting solutions based on Shell’s Enterprise Architecture roadmap, security, cost optimization and business needs.>Used technical knowledge to facilitated risk mitigation and issue resolution sessions with team.>Managed the transition of system changes to the operational support teams. Show less

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  Nationwide building society

  May 2016 - now

  > Responsible for managing Agile software development for external customer facing and internal banking applications hosted on cloud platforms and using SaaS services> Performed dependency, risk and issue management informed by technical knowledge and experience> Transformed teams from using waterfall methodologies to using Scaled Agile methodologies, SAFe and Scrum by demonstrating a Servant Leader mindset and promoting the benefits of Agile to motivate the team> Led Scrum ceremonies of Scrum teams made up of offshore based suppliers and Nationwide employees > Implemented changes recommended by the team during Sprint Retrospectives which resulted in increased velocity> Trained Scrum Masters and Project Managers on the use of JIRA> Developed implementation management processes and standards based on Agile and CICD methodologies> Managed high quality implementations of changes into production with increased cadence> Managed post production support of releases using Nationwide's DevOps framework and knowledge of ITIL Show less >Responsible for end-to-end project lifecycle management of multiple high-profile hardware and database upgrade projects to external customer facing and internal banking applications that were part of a company wide £multi-million IT transformation programme. Reported directly to the Programme Manager. >Led global project teams of suppliers and vendors >Managed over £2m budget >Performed risk and issue management informed by technical knowledge and experience>Managed scope via change requests using the Nationwide’s change framework>Developed implementation plans and managed implementations for 20 projects using Nationwide’s change and release processes> Developed implementation management processes and standards Show less

  • Technical Project Manager / Scrum Master

    Jan 2019 - now

  • Technical Project Manager

    May 2016 - Dec 2018