Experience

• 

  Servisair

  Apr 2007 - May 2010

  Flight dispatcher

  Co-ordinate the turnaround of the various customer airlines.Communicate efficiently between the different companies and departments on stand Ensure all security procedures have been carried out.Complete a weight and balance load sheet/Form for the aircraft.Document all the timings specific to the turnaround.Compile the finished flight file for inspection after departure.

• 

  Swissport executive aviation

  May 2010 - Nov 2017

  I directed client acquisition activities and the development of operational strategy for this startup outsourcing private jet operator. I established standard operating procedures to ensure consistency and accuracy when dealing with a portfolio of VIP/High-Net-Worth clients. I delivered strong revenue growth and an industry leading client experience. Some of my core contributions included the following: ★Negotiated third party outsourcing arrangement with key service providers using excellent relationship building skills. ★ Managed the design and rollout of a new CRM system across the Irish operation to enhance productivity. ★ Successfully increased market share in Irish ground handling (Cork market) from 1% (2012) to 47% (2017). ★ Presided over a period of rapid revenue growth averaging 54% YoY from 2013 to 2017. Ø Achieved the highest revenue and network traffic growth for four consecutive years. ★ Identified new business opportunities with a remit to diversify into transport, fuel, catering, and hotel business accounting for 16% of total revenue in 2017 (up from 2% in 2014).★ Implemented operational strategies and control procedures to manage costs and mitigate risks. ★ Prepared and presented comprehensive daily progress reports to support forecasts and cashflow projections.★ Managed a team of high performing professionals to run 24 hours a day, 365 days per year operations. ★ Conducted regular networking at key industry events and trade shows including EBACE NBAA Show less I developed and implemented training programmes focusing on upskilling and continuous improvement across multiple locations in the UK and Ireland. I provided courses in Manual Handling, Fire, Health & Safety, Dangerous Goods with Reporting, Compliance and Record keeping. Accomplishments included:✯ Successfully reduced training costs by 8% (2017) and oversaw future planning of skills/training requirements to pass audit inspections and maintain compliance standards.✯ Promoted a culture of safety across the business and achieved 720 days accident free. ✯ Conducted regular performance reviews focused on the identification of areas for improvement. Show less I managed an operations team comprised of ground handling staff with a mandate to deliver exceptional outsourced ground handling services for airlines from check in through to cleaning and baggage handling. Highlights included:✯Introduced standard operating procedures and streamlined processes to ensure consistency and efficiency. ✯Carried out regular change and transformation initiatives to keep pace with market demands.✯ Established a suite of KPI’s and a robust Safety Management System (SMS) to drive productivity and effectiveness.✯ Led continuous quality and safety audits involving in-depth risk assessment and analysis.✯ Implemented efficient revenue capturing processes to optimise resource allocation and reduce costs.✯ Rolled out a technology solution that successful reduced absenteeism by 5% in 2013. ✯ Oversaw HR investigations and disciplinary actions where necessary. ✯ Hired and trained employees in line with corporate standards and developed succession plans.✯ Achieved significant financial and workflow efficiencies by restructuring a company property portfolio. ✯Created informative reports for senior leaders regarding incidents, events, and other key issues. Show less

  • Operations Manager

    Dec 2013 - Nov 2017

  • Corporate Trainer

    May 2010 - Oct 2017

  • Operations Supervisor

    May 2010 - Apr 2017
• 

  Douglas village foods

  Jul 2011 - Oct 2024

  Director of digital marketing and business development

  • Researched and identified opportunities for growth.• Targeted social media advertising campaigns• Designed Social media content & business page • The growth of aviation catering to 20% additional revenue 2017• Financial accounts of the running of the business.• Food prep, packaging, sales

• 

  Sea box, inc.

  Nov 2017 - Sept 2020

  ● Develop and implement operational policies and procedures● Collaborated with Facility Managers, Quantity Surveyors, Contractors, Engineers, Architects, and Military Advisors to develop a robust new business pipeline in multiple sectors to support rapid growth and expansion.● Delivered revenue growth of 210% across the EMEA region in 2018 and consistently exceeded quotas and targets.● Oversee and ensure efficiency of the sales function, debt control and profitability● Presided over new digital e-commerce development with initial sales €20k pw (2020)● Developed comprehensive proposals for a portfolio of pre-qualified prospects and met with potential clients in person to answer queries, allay concerns, and oversee all phases of the end-to-end sales cycle. Show less Developed and implemented operational policies and procedures. Collaborated with Facility Managers, Quantity Surveyors, Contractors, Engineers, Architects, and Military Advisors to establish a robust new business pipeline in multiple sectors, supporting rapid growth and expansion. Achieved exceptional revenue growth of 210% across the EMEA region in 2018, consistently exceeding quotas and targets. Ensured efficiency of the sales function, debt control, and profitability. Led new digital e-commerce development, resulting in initial sales of €20k per week in 2020. Prepared comprehensive proposals for a portfolio of pre-qualified prospects and engaged with potential clients throughout the end-to-end sales cycle. Show less

  • Business Development Manager

    Mar 2019 - Sept 2020

  • Business Development Executive

    Nov 2017 - Mar 2019
• 

  Amazon

  Oct 2020 - now

  Investigations operations manager (aml) kyc

  This role involves overseeing a multi-lingual KYC Team, ensuring productivity, quality, and service level goals are met. Collaboration with various teams in RCO is crucial for delivering compliant solutions to Amazon Payments business units. Responsibilities include day-to-day operations management, staff engagement, and adherence to standards through monitoring, coaching, and training.Key aspects involve driving projects to completion, developing data-driven strategies, and balancing business needs for optimal customer experiences. Continuous improvement is emphasized, with a focus on enhancing departmental efficiency and compliance with internal and external policies. Personal development plans for team members aim to strike a balance between individual and business goals, fostering skillset growth and providing opportunities for advancement. Essential skills include root cause analysis, change management, stakeholder engagement, risk management, and team project management. Overall, the role encompasses effective team management, data-driven decision-making, and a commitment to continuous improvement and compliance. Show less