Maria Soledad Warschauer

Experience

• 

  Marphil

  Jan 2008 - Dec 2016

  Head of Design and Product

  - Brand design and creation.- Assess trends.- Design and assembly of collections.Creation of specifications and technical sheets.- Development of patterns and prototypes.- Product development and oversight throughout all production stages.- Quality control.- Planning marketing strategies and managing social media.

• 

  Aerolineas Argentinas

  Jan 2012 - now

  - Define the company's product and service considering survey results and industry best practices.- Maintain quality control in the company's image and visual communication.- Lead the implementation of the quality policy across multiple touchpoints, overseeing the analysis of survey results and developing improvement plans to meet established quality standards.- Coordinate tasks of ground and flight teams to ensure compliance with company standards, alliances, and industry regulations.- Determine onboard service, catering, materials, and digital entertainment content.- Establish uniforms for all personnel, both commercial and industrial.- Manage the operation of the VIP lounge (EZE).- Manage, and administer the hiring of VIP lounges abroad.- Supervise the quality of outsourced services to ensure compliance with company guidelines.- Contribute as a member of the CX Advisory Group and Lounge Advisory Group for SkyTeam. Show less - Lead the purchasing team- Ensure the supply of materials for the entire company, including: Stock Materials, Onboard Provisioning, Catering, Uniforms, Platform Equipment, Non-Aeronautical Spare Parts, Technological Equipment, Software Licenses, and Construction.- Plan, coordinate, and manage purchasing processes, conducting follow-ups and controls for both domestic and international purchases.- Ensure compliance with the necessary steps to endorse the transparency of the purchasing processes.- Approve contracts and purchase orders.- Analyze and resolve internal customer requests.- Coordinate team tasks with internal users.- Participate in and advise on innovation and continuous improvement projects. Show less

  • Head of Product and Customer Experience

    Apr 2023 - now

  • Procurement Manager

    Dec 2019 - May 2023

  • Procurement Specialist

    Mar 2019 - Dec 2019

  • Buyer

    Jun 2015 - Mar 2019

  • Customer Service Agent

    Jan 2012 - Jun 2015