Athena M. Lakis

Customer Service

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Kendallville, Indiana, United States

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Timeline
About me
Customer Service Representative
Education
- Purchase College, SUNY
  -
  Bachelor of Arts (B.A.) Fine Art Printmaking & Papermaking
  Activities and Societies: Volleyball, weightlifting, worked various jobs to pay for art supplies. This school did not believe in derogatory social groups. Undergraduate studies in the fine arts, specializing in hand printmaking: woodcut, intaglio, lithography, mono print & papermaking. Classes also included photography, design, drawing & sculpture. Art theory & critique was also studied.
- Rochester Institute of Technology
  -
  Master's degree Printing Management - Graphic Arts Systema
  Activities and Societies: volleyball Masters program for Printing Management, including design & prep.
Experience
- Worldcolor
  Jul 2000 - Jun 2003
  Customer Service
  Business to Business client services. Book Group. Frequent travel as needed for client relations. Create print plan for manufacturing, outsource component ordering & be the eyes of the customer for quality support. 24/7 support for client and manufacturing operations.
- Lehigh Press
  Jul 2003 - Jun 2005
  Customer Service
  Business to Business high end components sheetfed printer; fabulous cover printer. 4/c plus PMS, foil stamping, emboss, print planning. Series work. Made contacts with clients that I still work with to some degree today.
- Courier Corporation
  Jan 2007 - Jun 2015
  Customer Service Account Manager
  Managed all forms of offset print production; pre-press, press bindery & shipping. My goal: to make my customer's happy and luckily they became more than clients - they became friends.2007-2013 - offset plant Acct Mgr - moved to our sister Digital production facility in 2013-present.
- LSC Communications
  Jun 2015 - now
  Digital Customer Service Acct Mgr
  In the trenches everyday, working to give my customers the best service & ship dates. Committed to ensuring my clients receive the highest quality product. Multi-task through digital print services; pre-press, press, bindery and shipping everyday. Daily manage a high volume of work. Maintain client schedules to ensure deadlines are met. Develop relationships with client to better understand their needs.
- Lakeside Book Company
  Jun 2021 - Sept 2023
  Digital Customer Service Rep
- Creative Liquid Coatings
  Nov 2021 - now
  Customer Service Representative
  Automobile molding and paint
Licenses & Certifications
- Indiana Advanced Master Naturalist
  Noble County
- Indiana Master Gardener, Silver level
  Noble County
Volunteer Experience
- Annual Volunteer
  Issued by Gene Stratton Porter Historical Site
  Associated with Athena M. Lakis
- Annual Volunteer
  Issued by Noble County Master Gardeners
  Associated with Athena M. Lakis
- Community Volunteer
  Issued by Highway Cleanup
  Associated with Athena M. Lakis
- Dahlia Queen of Noble County
  Issued by Elkhart Dahlia Society
  Associated with Athena M. Lakis